[Resolved]  Lic Of India — Irresponsible & arrogant behaviour

Address:

Hyderabad, Andhra Pradesh

The worst part i want to convey you , you people have become thick skinned and not bothered about customers problems. LIC shouldnot forget it is living on the policies of Employees of varoius sectors. When I approached your branch at Secunderabad, Paradise on Saturday to pay the premium, It was told that counter closes at 12.30. I was in at 12.20, but denied premium payment. But an agent went from back side of counter could make his payments of policies he brought with him. So you allow agents but not genuine customers. What's the problem to keep your counters to run full day atleast one counter without break. It will help employees who get a holiday on saturday & sunday can pay the premiums. This is the time for Incometax assessment. Naturally policies & premiums work will be at the peak. Why can't you provide counter open continous during working hours.

DOn't allow outside agencies to run counters, which give a receipt generated online, which we are not sure of original or not. Instead run counters atleast one on holidays and during lunch breaks, which will help policy holding employees immensely. Moreover, the Manager of the branch is no way has control over his branch and he is reckless & reluctant to address my problem.

Finally i was denied premium payment on that day for which i had to turnup on monday during my lunch break. Again same story, its lunch break, you need to wait for 45 min to open the counter. Why can't you make adjustment of lunch timings of counters such that one works overlap of other and finally customers can make payments without headache. Can't lunch timings of staff working at counters be adjusted for the sake of customers, like being done in other gov't banks.

Thanks for the attitude thrown by your negligent,reckless & arrogant staff, who had altercation with other customers at that time. I finally took vow not take any more policies of LIC and took policies of Birla Sunlife and SBI Life insurance to make adjustments to my Income tax adjustments.

I hope you will soon losing customers and the day maynot be far, LIC is a oblivion

Ravinder