On 28 th March, When I was greeted with Limit Card option, otherwise I could not access my demat a/c .So, I opted for Plan PR - 500. I first time traded and bought & Sold SAIL equities.
My client code is R00058528 and Demat A/C is [protected]
I have called 2-3 times in customer care and personally visited Borivali office for the complaint, the complaint is sent to the designated department as I have been told. My complaint no is 2198578 and Request no. is 2248805.
I transferred Rs. 3000 in my a/c and bought 31 shares of SAIL for Rs. 2398.80 and after adjustment of taxes and brokerage the total amount comes to Rs. 2943.21 and my Running A/c balance was Rs.56.78.
Later, by next day my running a/c balance shown me -1526.22. I called customer care, they told me that by mistake 1526.22 is being deducted instead of Rs. 500 for limit card, (difference of Rs.1026.22 as shown in ledger + Rs. 56.78 my previous balance) and it would be corrected within 7 working days. No action is being taken till now. on 6th april 2009 I sold 31 shares of SAIL for Rs. 107.60 per share for total Rs. 3335.80. After taxes adjusted to Rs.3331.13 from which Rs. 1526.22 and later Rs. 4 is being deducted and final running balance is Rs. 1804.91 is available. Which is wrong.
Suggest me what to do and how can I recover my money. Is there need of any legal action.
Thank You Was this information helpful? | 
This shows extremly poor management by Relainace. Even So many times I told them that I'll complain in Consumer Court, even they respond that "go ahead & complain"
This is rediculas service by Reliance, extremley frustrating.
Jay
Content of the mail what I sent to reliance money:-
[protected][protected][protected]------
Hi,
Plz revert back my money which is unnecessarily deducted by you or your system's fault. Already you can see the ledger statement. I had too many times conversation (one of your department BHAVESH DAND) with your department regarding the same issue. Still there is no solution, no proper response no feedback, no calls & no mails from your side.
I had a meeting with your Cluster Manager Sachin Sanadi & mailed at 'customer.[protected]@reliancemoney.co.in' & 'customer.[protected]@reliancemoney.co.in' mentioning your system’s bug & complaint my issue several times. Instead of rewarding or appreciating for my support; I got only bad response from your department.
I have mail & outgoing phone calls proofs with me, so plz consider this mail as formal notice & revert back all money which is deducted unfairly; otherwise I’ll file a case in consumer forum. Regarding any further action your department will be responsible for that.
Thanks & Regards,
Jayendra Sahu
[protected][protected][protected]------
Hi,
This is to inform about drawback or bugs of your Reliance Money system. My amount deducted from Reliance Money D-mat account unnecessary due to this bugs. Plz revert back my entire amount deducted unnecessary, already complaints[protected] logged in your department but still there is no update regarding the same.
1. The screenshot shows here is only for view about Limit card details. But when you select any scheme, amount will appear automatically. When you click submit to view limit card details as mentioned here, this will deduct amount in your ledger balance without asking for confirmation. If already customer has valid limit card balance then why this system doesn’t inform customer before deducting the amount?
2. The screenshot doesn’t have recharge option then why system does it. Customer clicks only for view as mentioned in the screenshot but amount deduct from ledger balance reason behind this is recharging. This is Big drawback of your system; written that “to view you limit card details fails to perform such action perform different action i.e. recharge you limit. That is systems drawback not customer’s mistake because the system refers wrong meanings.
3. There is no option to view transaction details of your amount (not talking about stock trading details). There should be some option in website systems to view all the transaction details.
4. Before deducting limit card customer should inform by the system or pop-up window that he/she has XX amounts balance in limit card & YY days left. Apart from these, system should ask confirmation regarding any deduction or Transaction. At present there is no facility in the Reliance Money system so the customer has to pay unnecessary & unwanted & charges.
5. There should be some facility or service for customer to put Buy or Sell orders after non trading hours as facility provided by ICICI Direct known as Basket order.
6. If even a single rupee deducts from customer’s account, customer should get inform by Reliance Money through E-mail or SMS that ‘what amount is being deducting for what reason’. At present there is no facility & this is very important.
7. There is no such option to see transaction details as mentioned in the mail; only can see ledger Balance. Please see the attachment.
Plz notice above advice do the needful to avoid further complaints & provide enhance service.
Note: I request you to plz revert my amount unnecessary deducted by the system. Details are as below:
My desired legal transactions details are:
03/06/2008 00 ByICICI BANK REL SEC LTD CLIENT MARGIN A Cr 0809/BR/14003/66956 10, 000.00 10, 000.00
Stock Transfer for Settlement No. for Settlement No N/2008104 1
03/06/2008 00 ToNSE CLIENT CONTROL A/C Cr 0809/ST/N104/1 8, 130.85 1, 869.15
'[protected]' 69422
04/06/2008 00 ByICICI BANK REL SEC LTD CLIENT MARGIN A Cr 0809/BR/14003/69422 10, 000.00 11, 869.15
Stock Transfer for Settlement No. for Settlement No N/2008105 1
04/06/2008 00 ToNSE CLIENT CONTROL A/C Cr 0809/ST/N105/1 11, 666.21 202.94
'[protected]' 73771
06/06/2008 00 ByICICI BANK REL SEC LTD CLIENT MARGIN A Cr 0809/BR/14003/73771 10, 000.00 10, 202.94
Stock Transfer for Settlement No. for Settlement No N/2008107 1
06/06/2008 00 ToNSE CLIENT CONTROL A/C Cr 0809/ST/N107/1 9, 720.50 482.44
Stock Transfer for Settlement No. for Settlement No N/2008110 1
11/06/2008 00 ByNSE CLIENT CONTROL A/C Cr 0809/ST/N110/1 12, 652.37 12, 134.81
Stock Transfer for Settlement No. for Settlement No N/2008111 1
12/06/2008 00 ByNSE CLIENT CONTROL A/C Cr 0809/ST/N111/1 8, 288.45 15, 574.26
Undesired Transaction deducted from my account by your system’s bug are:
Being LimitCardCharges 728060
10/06/2008 00 ToCLIENT MARGIN A/C Dr 0809/JV/JVU/[protected].00 17.56
Being LimitCardCharges 728061
10/06/2008 00 ToCLIENT MARGIN A/C Dr 0809/JV/JVU/[protected].00 517.56
Being LimitCardCharges 765546
12/06/2008 00 ToCLIENT MARGIN A/C Cr 0809/JV/JVU/765546 2, 500.00 9, 634.81
Being LimitCardCharges 765547
12/06/2008 00 ToCLIENT MARGIN A/C Cr 0809/JV/JVU/[protected].00 9, 134.81
Being LimitCardCharges 765548
12/06/2008 00 ToCLIENT MARGIN A/C Cr 0809/JV/JVU/765548 1, 350.00 7, 784.81
Being LimitCardCharges 765549
12/06/2008 00 ToCLIENT MARGIN A/C Cr 0809/JV/JVU/[protected].00 7, 285.81
[protected][protected][protected][protected]