[Resolved]  Lloyd Ac — non servicing of ac being in warranty period

Address:

Thane, Maharashtra

To whom so ever it may concern,
Cheapest way of your company to extort money from customers. Is Lloyd a Multinational company or just general store.
This is to bring to your notice that we have purchased a split AC of 1.5 ton from show room of vijay sales located in Mira bhayander road on date 15/03/2010. While purchasing Your Company states that there is a 5 year warranty on compressor.
Fifteen days back our compressor was not functioning properly, due to which we had called up your customer care on date 08/07/2013 and received a complaint no. LEEL[protected] and informed them about the same and requested them for servicing for our AC. They have asked us for our invoice number which unfortunately we didn’t have as we have lost it during our house renovation. Your engineer had visited at our place he checked everything there was a default in compressor despite that he extorted money from us telling that “ aapke paas bill nai hai aur compressor thik se chal raha hai koi problem nahe hai appko paisa dena padega” whereas our fan stops working in between he charged Rs. 350 from us and didn’t gave us any service and gave bill of some another company named accurate engineering. He did fraud with us without providing any service. When we had called Lloyd how can a person of accurate come and loot us. We have asked for duplicate bill from Vijay sales they told that they have complete information in their system regarding the same but they have physical copy of past three years so they can’t issue us the duplicate bill. Even if we don’t have our bill they still have complete details in their system how can your company deny in providing service and your person extorts money in name of your company providing bill of another company. Is your system so worst that you don’t have data of past 3 years. We expect a reply from your end within 3 days or else we need to take necessary actions regarding your fraud company and fraud employee.

Rafik bhanwadia
[protected]/[protected].