[Resolved] Loop Mobile — Refusing Number portability | |||
I have been going through horrendous torture fm Loop and its utterly disgraceful and pathetic customer srevice. Cant tell you how pathetic it is. They keep disconnecting calls and no follow up is made even after the promisses. I dont want to metnion my prev complaints as they are of no use to me any longer, Plz help me in moving out of loop mobile. I want to go onto vodafone or airtel. I have an airtel number as well and they are providing me a better service. However, I'm still compelled to use loop as i cant let go my number which is [protected]. I had requested for number portability but they refused it saying that I'm a prepaid lifetime customer. There are no clauses as such laid down by TRAI. Forget it..i called up cust service and after 4 - 5 disconnected calls...one gentleman completed the call. He asked me to change the plan to a base plan which i did. Now, I'm getting charged 1 rupee per call and text which is okay as long as i can mopve from loop to airtel asasp. I requested for number transfer again after changing the plan. But, they again refused it saying that i cant because of lifetime plan. Then, why the hell i was asked to change the plan,. I called up the cust service but they are refuding to take my calls. SOmetimes, they give the excuse as server down and the some times they just disconnect the cal..PLZ HELP ME Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
i have just called your customer service and now, they are saying me that i cant port out because i have just changed my plan. I will now have to wait to wait for 90 days and then they disconnected the call. This is ridiculous. You guys asked to me to change the plan to base tariff after my first port out request was cancelled. YOu guys promised me that it will be ported out immediately after i change the plan to base tariff. Now, u guys are asking me to wait for 90 days. This is ridiculous. I had this number with Loop for 4 years.
As per trai, you need to wait for 90 days only ater mobile number activation and i activated this number 4 years back.
As per trai, you need to wait for 90 days only ater mobile number activation and i activated this number 4 years back.
see...no response yet...LOOP IS THE BIGGEST A$$OLE company...Plz dont ever go to this network no matter how cheap rates they will offer to you..dont go tho this network even if they give you calls and sms for free. The torture that u will get from their network service is unbearable. Just forget abt the refund if there are any false charges and they will never allow you to port your number to another network...
I an now fed up and there is no one to help me...i am so helpless now...TRAI is also not going to help you...
I an now fed up and there is no one to help me...i am so helpless now...TRAI is also not going to help you...
Loop Mobile — Refusal for Number POrtability
I had requested for Number Portability for My Loop Mobile number[protected] under LM 338197 and earlier under LM 297871.Earlier my request was twice rejected on ground of "Contractual Obligations" without specifying the same.
Upon compaint to nodal officer I got reply from Mobile Assist Executive that my request to port out is approved was asked to resubmit papers thru selected Mobile Servise Provider.
I diid the same thru Vodafone. But so far it is not done. I have Rs 2000 deposit with Loop Mobile.
I think TRAI should help the Customers Like me to enjoy my right to choose Mobile Service Provider.
I am a senior citizen and I am put to lot of haressment and inconvinience.
Regards,
Dinesh B. Gupta
Hello Sir,
We are extremely sorry for the inconvenience. We have noted your complaint and your number. Our team will get back to you shortly
We are extremely sorry for the inconvenience. We have noted your complaint and your number. Our team will get back to you shortly
i just wanna change my network yo tata docomo do it right now
37%
Complaints
536
Pending
0
Resolved
197
View all 536 Loop Mobile reviews & complaints
+91 22 2844 0800
B Wing, 4th Floor, Eureka Towers, Mindspace, New Link Road, Chincholi Bunder, Malad (W), Mumbai, Maharashtra, India - 400064
View all Loop Mobile contact information
We regret the inconvenience caused. We have forwarded your complaint to the concerned department.
We will ensure that your issue is resolved as soon as possible
Loop Mobile Team