Loop Mobile — Stopping All calls immediately on receipt of Porting Request

Address:

Maharashtra

Rumi Behram Balsara.
M-45, 2nd. Floor,
Cusrow Baug,
Electric House,
S.B.S. Road,
Mumbai – 400 001.

May 11, 2012.

TELECOM REGULATORY AUTHORITY OF INDIA.
New Delhi.

Email. :- [protected]@nccptrai.gov.in

Sub. :- Porting.

Dear Sir,

I am having a cellular connection with LOOP Mobile, bearing the number [protected]. I applied for porting of my number from LOOP to Vodafone. As soon as Loop mobile got my porting request they started creating a lot of Problems for me.
 First problem was that, they found the Landmark on my application Form was not right. Now, I have been using Loop for almost 10 years, How come they find a problem with the Landmark, now after so many years and that too only when I send a Porting application. Besides, I have enclosed a perfect legal identity proof viz my “Adhaar – UID” card. So if they have any issues they can rely on the Adhaar card.
 Second, problem is, they send me a SMS that contact Customer Care, this is where I got this reply of Landmark Problem. Withina few hours my outgoing and incoming Calls are Stopped without any intimation or warning.
This, is a clear customer harassment who do not wish to use their services.

Can TRAI take action against, such erring services providers ? I would like my outgoing and incoming calls to start immediately, as they cannot be stopped unless I have not paid my charges or if there is any other critical problem. BUT on such flimsy reasons no service provider can stop anybody connection without proper information or intimation.

I would request you as the regulating authority to take action against such erring party and inform me of your action at your earliest.

Thanking you.

Yours faithfully,


R. B. Balsara.

email :- [protected]@gmail.com Tel. :- Residence. [protected].
Cell :- [protected], [protected].
P.S. :- My [protected] Loop Number is out of Service so you can contact me on my Landline or email.