[Resolved] Loyalty Solutions & Research Limited — IMINT CARD | |
Dear Sir, I am an ICICI BANK credit card holder since a very long time. Recently when i called up the IBANK call centre I came to know that all my reward points have been transferred to IMINT POINTS without my consent on the same. After this I have been trying to contact the IMINT Call centre since April 20, 2008 and finally on April 23, 2008 I requested for a duplicate IMINT card to be sent to me ASAP. Till today I have not recieved any card/confirmation from their end. I also have a reference number (246759) and the executives always say that there is some technical fault at their end hence they have not been able to process my request till now. I have no more patience to deal with IBANK & IMINT people. Please suggest a resolution to my concerns. Regards, Sumit Gupta [protected]. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Imint & "Loyalty solutions & research" seems a scam. Beware.
Reply
I also faced similar problems. I am equally frustrated, however I keep pushing ICIC guys through calls & messages through internet banking, finally I managed to get my iMint card. However when I tried to redeem my points I had a very bad experience. iMint customer care misguided me & it is costing me more than 9000 loyalty points. Overall imint is not a professional organization & it is really irresponsible on the part of ICICI to dump their customers like this.
Hello There!
Please follow the below mail trail. I am now restless and hopeless with the totally unprofessional behavior of Imint Staff and there inability to solve my issue. It more than 45 days that I have not received the merchandise which I ordered ( transaction id 50797).
1. Ordered POLO CABIN STROLLER 20 INCHES
2. Followed up with CC (by call and by phone), Later I was given up AWB number.
3. No AWB number I could find out on bluedart courier, Customer care asked me to wait for 12 days for resolution.
4. Followed up again after 15 days - Response was that I will get a call back from Supervisor.
5. Followed up again on (23/24 Dec) 2 times talked to Mohammad and other staff and I was promised that Supervisor will call me but no response.
6. Called up again 30-Dec, talked to Salma I was again promised that Supervisor will me before 7pm. Again no response till date.
CAN SOMEONE TAKE THIS ISSUE AND PROVIDE THE RESOLUTION. IT SEEMS LIKE NO ONE IS COMMITTED AT IMINT AND YOU GUYS ARE PURELY CHEATING CUSTOMERS WITH FALSE INFORMATION. UNDER THE GOVT. ACT THIS IS UNLAWFUL AND I AS CUSTOMER MUST HAVE MY ORDER DELIVERED TO MY DOORSTEP AT THE EARLIEST.
PLEASE PAY ATTENTION
IMINT A/C: [protected]
Thanks
Shailendra Kumar
[protected]@ishail.com | [protected]@ishail.com
On Fri, Dec 5, 2008 at 1:19 PM, <[protected]@imintpoints.com> wrote:
Dear Mr.Kumar,
Thank you for contacting imint member care.
With regards to your e-mail, we apologize for the inconvenience caused.We could see that it is more than 15 days after order is placed. For resolving this issue, we have raised a complaint with Reference No-584939. Kindly wait for few days within which this will be resolved and order reach your place.
Please do not hesitate to contact us if you have any other questions or suggestions.
Contact numbers:
Mumbai[protected]
Delhi[protected]
Bangalore[protected]
Hyderabad[protected]
Chennai[protected]
Kolkata[protected]
i-mint member in other cities can dial the nearest city number.
Website: www.imintpoints.com
Thank you for giving us an opportunity to serve you!
Warm Regards,
Anita Kumari
i-mint membercare
Quoting Shailendra Kumar <[protected]@ishail.com>:
> I had tried to locate the below AWB: [protected] on blue dart site and
> could
> not locate it. Please let me know the status of the delivery. It should
> be
> taking this long..
>
> Thanks
> Shailendra
>
>
> On Wed, Dec 3, 2008 at 6:01 PM, <[protected]@imintpoints.com> wrote:
>
> > Dear Mr.Kumar,
> >
> > Thank you for contacting imint membercare.
> >
> > With regards to your e-mail, We would like to inform you that as our
> > database you have ordered for the POLO CABIN STROLLER 20 INCHES has
> been
> > already dispatched and the courier details are as follows:-
> >
> > 1) POLO CABIN STROLLER 20 INCHES
> > Despatch Date: 17-NOV-2008
> > Courier: BLUE DART
> > AWB: [protected]
> >
> > We request you to kindly check the same and revert us back.
> >
> > Please do not hesitate to contact us if you have any other questions
> or
> > suggestions.
> >
> > Contact numbers:
> > Mumbai[protected]
> > Delhi[protected]
> > Bangalore[protected]
> > Hyderabad[protected]
> > Chennai[protected]
> > Kolkata[protected]
> >
> > Website: www.imintpoints.com
> >
> > Thank you for giving us an opportunity to serve you!
> >
> > Warm Regards,
> > Anita Kumari
> > i-mint membercare
> >
> > Quoting Shailendra Kumar <[protected]@ishail.com>:
> >
> > > Hello there,
> > > Could you please trace the transaction id 50797, I ordered a cabin
> > > baggage
> > > long bag. More than 12 days have passed and has not been delivered
> to
> > > me.
> > > Could you please also send the tracking number of the freight
> company?
> > >
> > > IMINT A/C: [protected]
> > >
> > > Thank you
> > > Shailendra
> > > [protected]@ishail.com
Please follow the below mail trail. I am now restless and hopeless with the totally unprofessional behavior of Imint Staff and there inability to solve my issue. It more than 45 days that I have not received the merchandise which I ordered ( transaction id 50797).
1. Ordered POLO CABIN STROLLER 20 INCHES
2. Followed up with CC (by call and by phone), Later I was given up AWB number.
3. No AWB number I could find out on bluedart courier, Customer care asked me to wait for 12 days for resolution.
4. Followed up again after 15 days - Response was that I will get a call back from Supervisor.
5. Followed up again on (23/24 Dec) 2 times talked to Mohammad and other staff and I was promised that Supervisor will call me but no response.
6. Called up again 30-Dec, talked to Salma I was again promised that Supervisor will me before 7pm. Again no response till date.
CAN SOMEONE TAKE THIS ISSUE AND PROVIDE THE RESOLUTION. IT SEEMS LIKE NO ONE IS COMMITTED AT IMINT AND YOU GUYS ARE PURELY CHEATING CUSTOMERS WITH FALSE INFORMATION. UNDER THE GOVT. ACT THIS IS UNLAWFUL AND I AS CUSTOMER MUST HAVE MY ORDER DELIVERED TO MY DOORSTEP AT THE EARLIEST.
PLEASE PAY ATTENTION
IMINT A/C: [protected]
Thanks
Shailendra Kumar
[protected]@ishail.com | [protected]@ishail.com
On Fri, Dec 5, 2008 at 1:19 PM, <[protected]@imintpoints.com> wrote:
Dear Mr.Kumar,
Thank you for contacting imint member care.
With regards to your e-mail, we apologize for the inconvenience caused.We could see that it is more than 15 days after order is placed. For resolving this issue, we have raised a complaint with Reference No-584939. Kindly wait for few days within which this will be resolved and order reach your place.
Please do not hesitate to contact us if you have any other questions or suggestions.
Contact numbers:
Mumbai[protected]
Delhi[protected]
Bangalore[protected]
Hyderabad[protected]
Chennai[protected]
Kolkata[protected]
i-mint member in other cities can dial the nearest city number.
Website: www.imintpoints.com
Thank you for giving us an opportunity to serve you!
Warm Regards,
Anita Kumari
i-mint membercare
Quoting Shailendra Kumar <[protected]@ishail.com>:
> I had tried to locate the below AWB: [protected] on blue dart site and
> could
> not locate it. Please let me know the status of the delivery. It should
> be
> taking this long..
>
> Thanks
> Shailendra
>
>
> On Wed, Dec 3, 2008 at 6:01 PM, <[protected]@imintpoints.com> wrote:
>
> > Dear Mr.Kumar,
> >
> > Thank you for contacting imint membercare.
> >
> > With regards to your e-mail, We would like to inform you that as our
> > database you have ordered for the POLO CABIN STROLLER 20 INCHES has
> been
> > already dispatched and the courier details are as follows:-
> >
> > 1) POLO CABIN STROLLER 20 INCHES
> > Despatch Date: 17-NOV-2008
> > Courier: BLUE DART
> > AWB: [protected]
> >
> > We request you to kindly check the same and revert us back.
> >
> > Please do not hesitate to contact us if you have any other questions
> or
> > suggestions.
> >
> > Contact numbers:
> > Mumbai[protected]
> > Delhi[protected]
> > Bangalore[protected]
> > Hyderabad[protected]
> > Chennai[protected]
> > Kolkata[protected]
> >
> > Website: www.imintpoints.com
> >
> > Thank you for giving us an opportunity to serve you!
> >
> > Warm Regards,
> > Anita Kumari
> > i-mint membercare
> >
> > Quoting Shailendra Kumar <[protected]@ishail.com>:
> >
> > > Hello there,
> > > Could you please trace the transaction id 50797, I ordered a cabin
> > > baggage
> > > long bag. More than 12 days have passed and has not been delivered
> to
> > > me.
> > > Could you please also send the tracking number of the freight
> company?
> > >
> > > IMINT A/C: [protected]
> > >
> > > Thank you
> > > Shailendra
> > > [protected]@ishail.com
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