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[Resolved]  Lupin Limited — Credit Card payment made, despite of that clearance from Bank not received by CIBIL

Dear Sirs,

I have been informed that desipite of my clearing of all the dues of ABN AMRO Card No [protected], the credit card of ABN AMRO has not updated the records with CIBIL

I got Medical Insurance with ICICI Lombard who had a tie up with ABN AMRO Bank for (payment under EMIs).

Following was the activity undertaken with ABN AMRO

I subscribed to Mediclaim policy from ABN AMRO
Instead of 4 policies; I was given 5 (one was duplicated).
On my request ICICI Lombard cancelled the duplicate one and issued intimation to ABN AMRO.
ABN AMRO did not executed the same; and continued the EMIs.
This happened despite of my regular reminders for cancellation, the billing continued for 2 years - hence the principal outstanding grew and also the component of the interest thereby.
I continiuosly requested them by sending fax etc. eventually settled by paying Rs 7500 to the collecting agent.
Now its on the part of ABN AMRO bank ETHICS to issue of credit clearance from their end
and as a Bank if they do not do, CIBIL/RBI execute on my claim of the same

Either CIBIL/RBI issue the clearance (since I have attached the proof) of settlement and intimate the bank that on their failure of issuing a clearance certificate - you have acted
As a Regulatory Body (for financial sector) issue a notice to the bank that customer claims to have paid all the dues - & you as regulatory body takes to clear it.
Or Issue a notice to the bank - for having not updated the Credit Clearance Record


I would like to request you that kindly take up the matter with ABN AMRO / CIBIL in order that the same is done.

Regards,

Atul Sharma
[protected][protected]-----
Following is the mail from CIBIL & there after my response to them.

Dear Sir,



With reference to your mail, we would like to inform you that the core services of CIBIL encompasses collecting credit information from our members and disseminating the same back to them in the form of credit information reports. The Company acts as a repository of both positive and negative credit information, historical and current on the existing and potential borrowers of the credit grantors.

CIBIL cannot modify any data in the database without the concerned members sending us the updated records. Request you to ask your bank to send us the updated records and we will upload the same onto our database. The changes will then get reflected in your credit report.

In case of any clarification on the credit report, kindly mail us control number of your credit report along with your personal details such as Full Name, Date of Birth, Address (Residence and Office), Phone numbers, Pan no, Voters Id and Passport no to help us assist you further
Complaint marked as Resolved Aug 14, 2020
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