[Resolved]  Mahanagar Gas — partial installation & coustomer harasement

I am DR. Kshama Bimal Chandrakant, residing at Mira road East, Sristhi sector 2, Druva B01.
The gas pipeline has been partially installed in our house for more than 2 months.
Inspite of repeated reminders, Mr. Akshit (MGL staff) has not been attending to my complaints.
All other neighbours are having connections.

The engineer grom MGL who came to survey and showl the contractor the route and the final destination of the meter and the outlet has not discussed with us as to where we would like the installation and what route it should take.
The contractor boys have drilled thro a canteliver beam for the pipeline.
The drilling has taken place at a site where now I will have a perpetual water leakage problem.
During the drilling, they have brokenand creeated a big hole in the cement corrugated roof of our house. As a result there is now water leaking into my house, mosquitoes & rat entering.
The contractor as well as Mr. Akshit have confessed that there was a blunder. The engineer who showed the contractor boys the route and the final termination of the supply is refusing to come and see me.

Both Mr. Akshit and the contractor said they will fix up the problem very soon. However, I am waiting for 2 months. I have repeatedly phoned up Mr. Akshit. Ho promises that he will come and visit and solve the problem. But he has not come even once. I dont have the number of the contractor to contact him.

This is very shameful on part of MGL. Firstly thay have made mistakes and now they are not rectifying it.

The pipeline coming to my house is connected to supply line, There is only one bolt that is capping the supply. If open the bolt than there will be a free supply as there is no meter installed. There is a fire hazard and a risk to lives.

I am now frustated and not interested in talking to your Mira Road office.

If you do not send the chief engineer of MGL immediately than you will invite a legal action.

Mid day & Hindustan times reporters have visited my house yesterday and they will run this article on the fron page. They have taken the photos of the mess MGL has created.
TV reporters are expected in couple of days.

This is very poor customer service.


Sincerly,

Dr.Mrs. Kshama Bimal Chandrakant

Ps: I donot have the crn as I have not received any document from MGL after the application.
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