[Resolved]  Mahanagar Gas Limited (Maha Corrupt. Only Gas) — Corrupt Dealings with Customers

Address:Mumbai Suburban, Maharashtra

Corruption is inseparable from India. India is corruption personified. In India looking for honesty is like trying to find a virgin in a maternity labour ward.

MGL is one of the several agents of corrupt practices that makes India what it is today. Providing Piped Natural Gas (PNG) is one of the (dis)services it offers its customers in Mumbai and its satellite cities.

I subscribed to its PNG service that was started in March 2010. After installation my family members found that the gas burners on the stove would get extinguished when turned to SIM mode.

Complaining to MGL and to its agencies proved a miserable experience and gave only headaches while there was absolutely no work done to rectify the deliberate error by MGL. The deliberate error is simply a corrupt method of making the customer suffer and then make money by fleecing him/her. This is standard Indian practise. Complaining to the Police or going to the Courts only compound the problem. The problem is solved only if you use strong methods or quietly pay up money.

MGL is putting the lives of several customers at risk by adopting this corrupt method simply to make some loose change. And this loose change assumes mammoth volume considering the volume of customers they cheat in a month or an year. Safety and Security of its users are compromised.

Do not tolerate this. Speak up. Take action. For your and your family welfare. This country will not do this for you. Nobody will. You yourself will have to.
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Aug 13, 2020
Complaint marked as Resolved 
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PNG operates at a lower pressure than LPG. When customers switch to PNG, MGL is supposed to increase the bore sizes of both the brass nipples as well as of the gas cocks in the stove apparatus. MGL technicians increase the orifice size of the brass nipples while deliberately leaving the brass-cocks alone. Due to this the burner will get extinguished when put to SIM mode. Getting the MGL technician back into your home is a chargeable trip. He will also charge you for getting the bore sizes of the brass cocks increased on some pretext. What would the hapless ladies in the house or the men (who are generally not qualified to understand technicalities) do but pay up. MGL has already charged you for installation as well as the deposit well in advance. Then why this disservice and why this double charge?

Will MGL stop this lowly corruption and make amends in my gas burners. I shall not pay, of course.

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    Mahanagar Gas  Phone
    +91 22 2401 2400
    Mahanagar Gas  Address
    G-33 Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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