[Resolved]  Mahindra And Mahindra — Complaints against M/s Royal Motors, Kolkata.

Address:West Bengal

[protected]

To
The Eastern Regional Head,
Mahindra & Mahindra
7, Park Street,
Dr Md Ishaque Road,
Kolkata,
West Bengal – 700016.
Telephone number:[protected].

Subject: Complain against M/s Royal Motors, Kolkata.

Reference: Purchase of BOLERO PLUS 9 SEATER NON-AC, BS - 3, 2WD FROM ROYAL MOTORS 135A, S. P. MUKHERJEE ROAD, KOLKATA - 700 026 somewhere in February 2010.

Dear Sir,
This is to inform you that I am writing this letter with profound grief on my experience in purchasing a vehicle as mentioned above from the dealer whose name and address is mentioned above. The proprietor of the dealership is Mr. Nitin Himmat Singh and under him Mr. RAJA GARG whose telephone number are [protected] is the important person and the Dealer authorized person who has misbehaved and created mental agony is Mr. Sankhojit Chatterjee.

I received a QUOTATION DATED[protected] of the above-mentioned vehicle with QUOTATION AMOUNT Rs. 5, 44, 629.00/-. Ever since I have purchased the vehicle in February 2010, I have encountered the following problem:

1. The initial booking amount of Rs. 10,000 and the discount of Rs. 25,000 totaling to Rs. 35000 has not been paid back to me in spite of paying the quotation amount from the bank that financed me.
2. Vehicle was purchased in February 2010, Discount offered by dealer. Rs. 25000.00, booking amount taken by dealer Rs. 10,000.00, which construes that when the vehicle is getting bank financed Rs. 35000/- is supposed to be returned back by the dealer to the customer that is me. I have not received this money till date.
3. Over inquiry the dealer is mentioning that they have adjusted this money against insurance and registration cost. However, DEALER IS UNABLE TO PROVIDE ANY RECEIPT OF THIS TRANSACTION OF Rs. 35000 GETTING ADJUSTED TO REGISTRATION COST AND INSURANCE (AS CLAIMED BY DEALER).
4. It is pertinent to mention FEW DETAILS OF THE VEHICLE - BANK OF BARODA - TALA PARK BRANCH HAS FINANCED THE VEHICLE.
1. VEHICLE GOT REGISTERED BY me WITH THE HELP OF INVOICE received FROM THE DEALER after 6 months of purchase of vehicle AND A XEROX COPY OF THE INSURANCE cover note also provided by the dealer AFTER 6 MONTHS FROM THE DATE OF PURCHASE.
2. ORIGINAL INSURANCE COVER NOTE TILL date have NOT RECEIVED THE BY me.
3. REGISTRATION NUMBER OF THE VEHICLE IS WB - 04 - E – 7803 was obtained by me with lot struggle and pain and had to bear lot of expense since documents for registration was not provided by the dealer.
4. While getting the vehicle registered it was identified that temporary registration number of the vehicle was a false one (vehicle was supplied with temporary registration number 451 but it was identified that the actual temporary registration number was 278). This may kindly be verified and checked from your end since I suspect that the dealer is cheating in all respect in providing a fresh vehicle. For your reference kindly note the engine number is GHA4A23016 and CHASIS NUMBER IS MA1WG2GHKA2A72185 of the vehicle provided to me.
5. There are some TECHNICAL PROBLEMS encountered by me which I think is purposefully done so that owners of vehicle cannot verify whether the vehicle provided to them is fresh or damaged and rectified one at their service center.
6. FOUR FREE SERVICES OVER. VEHICLE WAS NOT ATTENDED TO AND DELAYED PURPOSEFULLY FOR DELIVERY.
7. WITHIN 6 MONTHS OF THE PURCHASE OF THE VEHICLE THE 4 TYERS HAVE ALREADY WORN OUT AT 18000 KM.
8. VEHICLE HAS NEVER BEN ATTENDED TO PROPER SERVICE AND THE CLIENT IS FORCED TO GET THE VEHICLE SERVICED

I request you to immediate scrutinize and inspect this dealer’s network. It appears that the dealer is firing the gun by keeping the butt your shoulders. I immediately require the following;

• PROPER ACCOUNTS OF Rs.35000/- to be made available to me.
• INSURANCE COVER NOTE ORIGINAL to be produced to me by the dealer.
• All relevant documents of purchase of vehicle are required by me, which I want that M&M should help me to obtain the same.
• MATTER SHOULD BE BROUGHT TO THE NOTICE OF your concerned department MAHINDRA AND MAHINDRA so that manufacturer should know what his dealer is doing in Kolkata.
• I need an immediate reply on this missive of grievance.

With thanks,
Regards,

RABI ROY
# 35 B, KALACHAND PATHITUNDI LANE,
KOLKATA - 700 002.
PHONE NUMBER +91-[protected].
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Mahindra And Mahindra — improper Vehicle Documentation

I have purchased a Scorpio vehicle from N.B.S. from factory showroom at chopatty on 6/08/2010 and till date have not recieved a proper R.C. card.After purchase of vehicle 2 months later i recieved an R.C. card with incorrect details.Reference i.e. the car was EURO 4 and the RC card was showing EURO 3.The Customer Care department Reffered me to Mr.Sailesh in charge of R.T.O. paperwork.He claimed that it was the R.T.O. mistake.Even after refiling my papers for a new RC card and much telephonic correspondance it took 4 months to receive a new RC card with New errors.Due to improper documentation i cannot use my car for out station runs.I need the vehicle for outstation bussiness trips which underdetermines the sole purpose of my buying the car and increases my expenditure tremendously.Till date Mr.Shailesh has made false promises saying it wil take another 10-15 days.Neither is the customer care or Mr.shailesh ready to help me solve a problem which they have created.Please consider my complaint as a plea for immediate help and help me resolve the matter at the earliest.Thanking you-Mr.Bosco Luis,[protected].[protected]@rediffmail.com
this dealer really fraud .dont purchase any vechile from this dealer.gm of this company is very dishonest person.he also cheat with his workers...shameless creature

Mahindra And Mahindra — car repair

sir, my car logan 1.6 was in the company for last one month becoz of nonavalibility of the part.once send from nasik ,it was in broken condition. next time it came of the wrong part.we complaint at costmer care jaipur they do reguler follow up and intimation they provide us alternative car.thanks for the support and coopration of custmer care people.
I am too a sufferer of their bad practice twice . I got my XUV serviced by Royal motors and they did charge me for the services which I never asked for .. They intentionally did silencer coating, engine coating etc etc and charged a good amount to me .. This is their standard practice it seems and it seems no actions are been taken by Mahindra on this dealer .. Really shameful
Neel

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