[Resolved]  Mahindra Duro Dz — despite being in warranty, charged

Address:Maharashtra

I bought a Mahindra Duro Dz bike on Mrch 2012. My bike battery went out of order. I my warranty card it is mentioned that battery is under warranty for 1 year from the date of purchse of the bike.However, now they are saying that the warranty is for 1 year from the date of the manufacture of the battery and not the bike. Tis is definately cheating, as when i go to buy the bike i cannot look for manufaturing date of the parts of the bike. I had to pay for the battery. I had purchased the bike form the vendor called Navneet Motors from Panvel, navi Mumbai. The contact number of navneet Motors is[protected], they did not cooperate at all when contacted. Exide also rejected the request saying they give warrnaty fro 1 year from the date of maufacture of the battery.

Please help me in this regard. This is total fraud and i want to not only safeguard myself but also others who might be facing similar problem beacuse of such cheating

Thank you
Shankar choudhary
Belapur Navi mumbai
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Shankar,

Thank you for choosing Mahindra Two Wheelers.

Can you please provide your Full Name, Email ID, Mobile Number, City and State along with the details of the Dealer you dealt with while purchasing this vehicle?

While we will most definitely try to resolve your issue since you posted here online, we would just like to inform you that for a quick solution to your problem, we urge all our customers to write to us on [protected]@mahindra2wheelers.com.

In the meantime, if we get the details we have you asked you for, we will contact you shortly.

Thank you
Customer Care Team
MTWL

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