[Resolved]  Mahindra Scorpio — improper response & service

I own a Mahindra Scorpio, Model - 2007, CDRe, Regn No TN20 AP 2005. Initially the vehicle had problems such as Self-Start does not work properly, low pick up, oil service, suspension issue etc.,. The vehicle has been repaired & serviced at VST Auto Agency Limited, Chennai, Mahindra authorized service centre at Chennai on from 29.12.2009 to 12.01.2010 (15 days).
During the service they have changed/repaired lot of parts including wheel alignment, power window, suspension bush, oil etc. and invoiced of Rs.31,426/- including the service. Even after service, all the problems persisted with more additional problems such as
• self-start not working properly and
• have to wait for at least 5 minutes to raise the accelerator,
• lot of vibration and steering shake at high speeds,
• Power window failure,
• Window beading thrown away. They have not changed the beading. Instead, they said to change the beading after 2 weeks (due to lack of stock) by paying Rs.350 additionally.

Is this is the way you do service?

In the mean time, the vehicle got struck in midnight and I met thorny situation. The vehicle has gone just 2700kms after service. A voice alarm sounded “Oil low” indicating low oil. When I communicated with India Garage 24 hrs center, after inspecting Muffler, air filter and engine base they confirmed that no oil present and also no leakage was seen. This shows that no oil replacement was done at the time of service which we have paid. It was said that the complaint rose because of low oil pressure and they said it will resolve by filling 6 lts of oil paying 1,284/-. We were on the highway till 3.00am with India Garage representative.

When we enquired about the issues, the response was very poor. I gave the vehicle back to VST Auto Agency Limited for the solving the above said complaint. The Works Manager, Mr.Mohan (cell:[protected]) said after 85,000kms, oil has to be replaced for every 4000kms. Is this the Quality of Mahindra Scorpio? Till now they were unable to identify the problem and the vehicle is with VST Auto Agency Limited. If this is the way how VST Auto Agency Limited work, it is very unsatisfactory, annoying & unprofessional way of working. Why should the customer suffer for the issues unresolved. I am looking forward for a refund of Rs 31,426 + Rs 1284 (oil charges) + Rs.50,000 as compensation for harassing me as a customer. Apart from this I spend Rs.2000/- per day for my travel to office. This Rs.2000 per day till I get my vehicle back also should be borne by the company “Mahindra or Mahindra’s Authorized” who ever is responsible. I will not take my vehicle back until I get proper and precise explanation on the same with compensation. Orelse I have to take this issue leagally.

Also I have paid the sum of Rs.60,000/- for extended warranty for up to 1,00,000kms. Still we are in 87,380kms only. Then, what is the purpose of having Extended Warranty?

If this situation continues, “Mahindra” brand name will get spoiled because o[censored]nprofessionalism of your AUTHORIZED Service stations.




N.Venu Kumar
Managing Director
FALCON AUTOMOTIVE INDIA PVT LTD
# 460, Thirumala Nagar,
Pondur,
Sriperumbudur Taluk,
Kancheepuram Dist - 602 105.

sir,
i bought new mahindra scorpio on last month january 2010 when invoices happen and i take delivery of my scorpio sudden we will see that the bonat of the vehicle is damaged and we shud complaint it wid the general manager and sales executive of ralas motors
they will assure us that we will change ur vehicle bonat as soon as possible but at till date we have not received any phone calls regarding this even i have call more than five times to him/her for change of my bonat
please do me a favour and do it something positively for me as soon as possible
i m not satisfied wid the mahindra

Sir, i have scorpio M hack 2009 model no. PB 13V00 83. on May 14 there was a starting problem in my Car. and i called to Sandeep Moters Patiala ( Where i have Purchased my vehical and i usually go for Service). there service head harveer told me we can't attend your complaint today your vehical hs problem in self and it's in a warranty so you can't repair from local mecanic. you will come on monday we will help you. when i reached there on monday at 9.45 AM they started to open self. but at 12.30 they told me the whole self needs repair and we have no electrion so you pay for electrian we repair it from outside. but at 4.00 clock they first told me its not in warrant . when i told whole matter to service head he refused me to change it. he told me we have no self and no any part of self in stock. so you leave it now and came after one week we ordered for self. sir i request you ask Sandeep Moter to Store parts of vehicals there and don't harrash coustomers.please attend my complaint as early as possible. i can't stop my vehical for a week.
Harsh Kaushal, Dhuri

I bough new hahindra scorpio dated 23/09/2011. My clutch plat is smiling. I complain Priyadarshi motors Pvt.Ltd. Sagunamore Danapur Vant.Patna.But mycomplain not accept. I am not satisfied service centre manager Dhiraj Singh. I like chenge of clutch plate and brake lining. please replace this item.my mobile no.[protected].my model-ex-scorpio serial-no.b2j28622 chesis no.B2j28622 Engine.GmB4J56232

DISAPPOINTMENT
My vehicle (Mahindra Scorpio Ex) purchased from Brajesh Automobiles Pvt. Ltd Purnia, Bihar on 10.12.2011. It has major problem in clutch system. 1 st. clutch was burned with pressure plate and speed sensor due to mechanical fault and then changed on 30.04.2012 after 4 month only at Mahindra servicing center G.L. motors, Deoghar, Jharkhand by bill no. RBD13A000325. Again after nearly 400 km run clutch plate burned and changed at Brajesh automobile, Purnia on 6.5.2012 by bill no 1511 dated 6/5/2012. Today only after 150 km run clutch plate is giving smell. I am feeling it is more when in reverse gear. Please consider the problem for the reputation of company and customer satisfaction.
“ I AM NOT SATISFIED WITH THIS VEHCLE PLEASE REPLACE THE CLUTCH SYSTEM
OR VEHICLE AS A WHOLE”

Thanking you for management and consideration.
K. Amrita
D/O Dr Ashok Kr Singh,
East of Microwave tower, Refugee colony, Saharsa-852201
Chasis no MAITA24MKBLL 45126
Engine no – GMB 4L62206