[Resolved] Mahindra Scorpio — Faulty Vehicle sold | |||
Dear Mr. Rajiv, and Mr. Senthil , We have been repeatedly following up with you and trying to reach you on phone too.There is no response from your side. From last 2 months you have been not listening to our Refund Claims and pulling time in name of CheckUps. The bottom line is You have sold us a faulty Vehicle due to which every time there is a new problem arising in the vehicle. In all till today 35 times we have to visit service centers and face inhumanly harassment . If it be a New car why is it opened again and again , if it be new car why the oil leakage if it be new car why the rusting there are so many problems faced .We have lost TRUST on Vehicle and Mahindra as Company. Complete list is mentioned in the trailing mail below (informed to you number of times previously also). We Demand Complete Refund and Compensation harassment and loss faced by us behind Faulty Vehicle sold to us by Mahindra. Refund our money ASAP before 30th of May 2013 so that we buy a brand amazing INNOVA or marvellous DUSTER. FACT FILE: DOP 6th March 2012 DOR 12th March 2012 Series of Compliants Experienced : Date: 18th March 2012 (6 days DOR) Faulty Seats /Checked and Reported by Service Centre - Faulty Date : 28th March 2012 Cladding rear right short ./Checked and Reported by Service Centre - Faulty Date : 4 th April 2012 Door Noise - Hinges Rusted Checked and Found by Service Centre - Yes Faulty. Date : 3rd May 2012 Door Lock Faulty Checked and Reported Faulty by Service Centre Date : July 4th 2012 . Quaking sound in Engine Checked and Reported as Faulty Date August 27th 2012 Door Lock Latch Problem Electronic motor activated by itself due to faulty latch Date : August 28th 2012 Seat ( Driver Seat sounded as by cracked from middle) Service Centre checked and Reported Faulty Date : September 30 2012 Clutch Problem , clutch and Brake pressing produced sound. Service Centre checked and Reported Faulty Date : December : 15 2012 Rust development on Bonnet Service Centre checked and Reported Faulty Date Jan 12th 2013 Air Conditioner Blower not working at all. Produced an havoc sound. Date : Feb 14th 2013 Clutch is too hard Brakes Produce sound Vehicle appears tilted Engine is very noisy. Wrong fitment of accessories by technicians of service centre 15th March 2013 Oil Leakage Door Latch faulty [2nd Time] Ab normal noise from the rear part Steering not aligned properly Rusting near door handles Distinct Humming sound even after the ignition is turned off / even when the ignition is not started. The Inherent defects are persisting Note We are facing Harassment by Your Senior Customer Care Executives. They take the Vehicle for Checkup for 5 Days and do not allow us to know what all work they have been doing all these days When the details were asked for they say it is none of your use to know. Why is our new Car tampered for your faulty engine and body rusting in name of Checkup for 32 times We do not want the vehicle which is tampered again by your Service Centres. Paying Rs 11,51,000 and inviting troubles. We , now feel as duped and even feel ashamed of contacting Mahindra as they have fooled us in a Best Manner. Surprising they are not ashamed still and have no answers to Replacement Claims. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Mahindra — malfunctioning of brand new vehicle
I am Dr. Anant Singh Rajput working as Consultant Intensivist at CIIMS, Nagpur; purchased a new Mahindra Xylo D2 on 3rd july 2010 at evening. Later at night I realised that the AC is not working. Next day I called up the sales person (I didnt have any contact with service departement) about it. he confidently told me that he will personally look into its working on 7th july the day of registration. He declared it to be not working. Later the vehicle was picked up on 13th july for repairs and was returned to me on 15th only to rub more salt to my wounds when I found that the stearing (power) was making noise and was too tight. Vehicle was taken back and only on repeated calling was told on 17th that its going to take longer time to repair. This made me loose my temper and I invited myself to visit the service manager who soem how managed to repair the problem. Although, my trouble shooting was done but this experience makesme ponder over the following questions1) is my vehicle reliable enough to go on long drive?
2) what is the work of PDI if a very basic function of AC was not checked?
3) has other functions been really checked so that I would not face any further manufacturing defects and if I face any then would mahindra be brave enough to accept their fault ?
4) what if after warranty is over then some maufacturing defect appears?
5) should I give any future recommendations for the vehicles from mahindra?
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10th Floor, DLH Park, S.V. Road, Goregaon (West), Mumbai, Maharashtra, India - 400062
Mahindra & Mahindra / Scorpio Car — Harassment to Customer
1. Its not only been once but on numerous consecutive occasions that the "Sri Durga Automobiles" have failed drastically in delivering the bare minimum to the customer, which i believe is his right.2. My car: after having spent approx 60,000/- on my car it has still face problems.
3. This is majorly due to the poor worksmanship.
4. Poor knowledge.
5. Intent to cheat.
6. Unwillingness to work.
All i could figure out was that there is complete lack of responsibility towards customer.
please do look into matter.