[Resolved] MakeMyTrip — Website faulty - Booking ID FPH8315628 | |
Dear My name is Pradeep Vasudevan. I booked a couple ticket + Hotel combo offer on Makemytrip.com for 28 Feb 2010 which included airfare and hotel charge which came around 18063. Destination: Lucknow to Goa Booking ID: FPH8315628 Booking Date: Dec 7, 2009 When I completed my booking I realised that my name was appearing twice for the airline and hotel booking. I mistakenly skipped the option where I had to fill up the second passengers name. So the system took my name as the default and both the tickets were booked on my name. The system should not have allowed me to book the ticket if I had not put the second name or atleast should have shown an alert. As I had to travel with my wife, and the ticket not having her name would not allow to travel with me. My name was appearing twice in the list. In vain I contacted Makemytrip customer care telling them that my name is appearing twice and I need to change it. They said this cannot be changed. So, I was asked to contact indigo and spicejet airlines. But the airlines refused to change the name as it was not there policy. But the itinery clearly showed my name twice. How can one single person travel twice in the same plane? So, I was routed back to MakeMyTrip.com. This episode took one hour and finally the customer care told me that as this is a combo offer I would have to cancel the flight and hotel booking together. I was charged around Rs 4250 as charges for not putting the second name. I beleive this is totally a fraud being done with consumers. The system should be designed in such a way as to avoid these irregularities. It should have alerts telling the customer to put the second passengers name or it shoud not proceed further. Because of this flaw in the booking system I have lost valuable hard earned money. If I can get my this amount reimbursed and the website corrected. It would be a great help to me as well as to others who use online booking systems. Thanks and Regards, Pradeep Vasudevan [protected] [protected]@inbox.com Was this information helpful? | |
May 11, 2017 Complaint marked as Resolved Verified Support Dec 08, 2009 MakeMyTrip India Customer Care's response Dear Mr. Vasudevan, With reference to your post above, our system is designed in a way that a customer cannot complete an online transaction without filling in the passenger details for the air tickets. We have checked our web logs of your online activity and found that you filled in your name in the fields for both the first and second passenger. Since this was an inadvertent oversight on your part, as a goodwill gesture, MakeMyTrip has processed a refund of Rs. 1250 paid as service fees towards cancellation. The amount will reflect in your account within 5 business days. We appreciate your business and look forward to assisting you with your travel needs again. Regards, Devika Khosla MakeMyTrip Care | |
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