[Resolved]  MakeMyTrip — Overcharge by MakeMyTrip

I booked an round-trip air ticket on Nov 11 with booking ID of FLT[protected]. The total charge was Rs4873. At night I was called and told the return flight 9W-2121 was not available. I checked the website again and when the service person called back, I told her to change the return flight to G8-371 (from the flight on Sun night to Mon morning). I remember the quoted price of G8-371 at the time was Rs200-300 cheaper than the 9W-2121. But the billing amount in invoice I received the following day remained Rs4873. I made several requests via hotline and email, but no satisfactory response was received.

All the information I received from [protected]@makemytrip.com look quite illogical, inconsistent and ill-grounded.

1) I received in email titled “MakeMyTrip E-Ticket for Booking ID FLT[protected]” on Nov 11. It shows the charge for departure flight and return flight Rs2333 respectively, but with a total charge of Rs4873. So far I didn’t get an explanation under what account rule Rs2333 + 2333 equals Rs4873. I don’t think this invoice would be regarded valid by any government agency or organization.

2) "At the outset, we apologize for the inconvenience caused to you. With reference to your mail we would like to inform the price for Mumbai to bang lore which was been booked by you was 2333 INR and the ticket is issued in the amount of 2229.
We have process this request to the concerned department to process an amount of 104 INR. We request to please cross check with your bank after 10 working days."

- I received this email on Nov 18 from Prashant.[protected]@makemytrip.com on behalf of [protected]@makemytrip.com. No refund ever happened.

3) At my request, they sent me this new 'correct invoice'.
AIR
S. No. Traveller Name Airline Flight No. Sector Travel Date CL Traveller Type Base Fare Fees and Surcharges Total
1 LEI CHEN SG 344 BLR-BOM [protected] Adult 1 2591 2592
2 LEI CHEN 9W 2121 BOM-BLR [protected] W Adult 351 1239 1590
Total : Rs. 4182
Promotional Discount : Rs. 0
Grand Total: Rs. 4182

- Received from Abhinav.[protected]@makemytrip.com on behalf [protected]@makemytrip.com on Nov 24. I don’t mind if they actually charge me of Rs4182 and refund the extra amount.

4) Received shortly another 'correct invoice' after the last email from Abhinav.[protected]@makemytrip.com as below,

Service Tax # AADCM5146RST006
S.No. Pax Name Ticket No. AL Flt. No. Sector Travel Date CL Pax Type Fare Taxes S. Tax Disc. Svc./Mgt.Fee Total
1 LEI CHEN A3NTDN SG 344 BLR/BOM 05Dec2009 Adult 1.00 2,339.00 0.00 0.00 200.00 2,592.00
2 LEI CHEN CJVZX3 G8 371 BOM/BLR 07Dec2009 Adult 1.00 2,228.00 0.00 0.00 0.00 2,281.00
Total Amount 4,873.00

- My question remains the same: there are no mathematical equations here. Rs1+Rs2339+Rs200 ≠ Rs2592, Rs1+Rs2228 ≠ Rs2281. Besides, the total amount for departure flight SG344 here(Rs2592) is different from the number in the original invoice(Rs2333). Why? These figures look to me suspiciously manipulated. I sent mails on Nov 24, Nov 25 and Dec 16 for further clarification on these points and was not responded ever since.

5) Below is the last mail I received from customer.[protected]@makemytrip.com on Dec 6.

Thank you for choosing MakeMyTrip.com to book your air tickets. We would appreciate you taking a few moments to give us your feedback regarding your travel on:

Airline : Spicejet
Sector : BLR-BOM
Flight : SG-344
Airline : Jet Konnect
Sector : BOM-BLR
Flight : 9W-2121

They still didn't have a clue which return flight on earth I actually take. Is that the reason why it’s so difficult to figure out the correct billing amount?


I cannot believe these sloppy and self-contradictory messages come from single one company if there be any internal training and control systems in place.

The price difference is trivial. But the indiffernce and arrogance they show really makes my indignant. Simply because this is smal money, they can rightfully put this money into pocket without giving a justified reason to the customer? When issuing or making up invoices, they don't even bother to make it look mathematically correct at least. What can I say?

I will go to file a consumer grievance complaint againt MakeMyTrip on deceitful business, or faking invoice, or simply road robbery.

Please think twice before you book on MakeMyTrip. If you are bold enough to go, make sure you take screen shot for every step during the online transaction, keep all the sent and received emails, and record all the conversations in serivce line, in case you go to a lawsuit against them in future.