[Resolved]  MakeMyTrip — In1002b08716 - money deducted but no flight booking nor refund

Dear make my trip...

Now a days i am really fed up with your system!!!

I had tried to book flights for my family to travel from kolkata to bangalore on february 28th 2010 in indigo air. the payment was processed and i happened to pay the money through my federal bank net banking gateway. after the payment is done and the cash has been deducted from my savings account, the message in make my trip page was :

"unfortunately, your transaction could not be processed because of a temporary connectivity problem. we request you to please try making the payment again, in case you still face any issue, please reach out to our customer care team for assistance on our toll free number at[protected]mtnl/bsnl) or[protected]all other major operators)"


See attached jpg files which itself reveals the truth. i haven't received any mails for confirmation of my bookings.

I am in oman, i have sent e-mails with my complaints to [protected]@makemytrip.com, [protected]@makemytrip.com. no reply i got. i tried to contact uae, delhi office and banglore office, but no one bothered to take initative. then i happened to call my wife and asked her to follow up and finally after talking to 3 make my trip executives and for one hour they had given complaint number in1002b08716 and said that money would be refunded in a day. and asked us to book ticket directly with indigo air. i had booked the flights based on the advice directly. i have already spent more than 1500rs for following up with make my trip for refund. i need my money refunded back in no time...

Humble request, don't try to fool us, either change your system or else stop this online defraud!!!

In just one month this is the second time i am facing problem with make my trip.

Really unhappy customer...

—
~jobin~
[protected]