[Resolved]  MakeMyTrip — Refund (Error while booking, amount wrongly debited)

I am absolutely shocked and frustrated with the pathetic customer service (of Makemytrip). It is evident that they are just interested in selling a product without caring a damn for the customer.

On 24/02/10, I tried to book international flight (Flt date: 18th March, Flt MS 425, Sharm el Sheikh-Luxor, Egypt Air), using Net-Banking.
On the first attempt, there was a debit of Rs.10,460 but due to an error at their server end, the tickets were not booked. The website basically stopped functioning but I got a call from their customer care immediately stating the problem and assuring me that the amount would be refunded in 7 working days. I was advised to try booking the tickets again (either online or to give Credit card details over the phone). So a few minutes later, i decided to try booking the same flights using the same Net banking option. Unfortunately, a similar problem occurred. However this time I reached the step saying the amount was charged by "CC AVENUES". The tickets were not booked and the amount Rs.10,460 was again debited.

I finally managed to book the flights using 'Debit Card' Option. So my a/c was debited Rs. 10,460 x 3 times (out of which the debit was incorrect on two occasions).

As of today (31/03/10), I have been refunded only Rs. 10,460 by "CC AVENUES". The other incorrect debit of Rs.10,460 has yet to be refunded by 'Makemytrip'. My bank confirms that they have NOT received any refund from 'Makemytrip'

I have emailed them at least 15 times ([protected]@makemytrip.com AND [protected]@makemytrip.com). They have replied back only twice and on both occasions their response has been incomplete and highly unsatisfactory. I have been overseas during and since this incident occurred. Have even spent a fortune calling their customer care, but on each occasion I have been given a pack of lies (stating my complaint is on "HIGHEST PRIORITY"...as if it was on a very low priority earlier). Why do they make false promises of reverting in 24hours when they don't even acknowledge emails (my last email to them was 4 days back)

Kindly help me to get my remaining Rs. 10,460 from this useless service. My details are

(a) Booking Id : IN1002B08621 / FLTINT[protected]

(b) Entry on my bank statement for the incorrect debit: BIL/[protected]/Sharm el shk-Luxor f/IND-BIE-2652

(c) Bank details: ICICI Bank

(d) Incident number (as per initial correspondence by email):[protected]

(e) Telephone number used while booking: +[protected]

If Makemytrip claims that the remaining Rs.10,460 has also been refunded then they should provide some evidence for me to track with my bank. I have read a number of similar complains and am shocked to see how such as disastrous service is allowed to continue cheating customers.

Malcolm N. Mistry