[Resolved]  MakeMyTrip — Non-refund of Rs.19,838/- being charged twice for the air journey

Dear Sir,
1. On 31.3.2010, I booked two air tickets on line using the website "Make My Trip" for the journey between Port Blair & New Delhi against booking id FLT[protected] costing Rs. 19,838/- using SBI ATM cum Debit Card.

2. It was noticed on the same day that my account was debited twice on 31.3.2010 for the same journey.
3. I immediately contacted the Call Centre and as per their advice, sent the PDF scan copy of SBI ATM account statement on 31.3.2010 itself.
4. Again I sent the scanned PDF copy of my SBI Saving Account statement on 3.4.2010 and followed it up through e-mail ([protected]@makemytrip) on dated 5th and 6th April 2010. In addition I telephoned the Call Centre three times during this period to know the status of my grievance. Each time, a new agent attended the call and promised to look into the complaint with no result so far.
5. Sir, I am a senior Class-I officer in the Centrtal Govt. and working on depuation with BSNL Corporate Office and I live on limited salary. The amount of Rs. 19,838/- being debited twice from my account is causing lot of financial hardship and mental torture to me with no hope of redressal from Make my Trip end.
Sir, I request your esteem organization to take my case with M/s. make my trip as they are not addressing my genuine complaint inspite of my repeated requests. I shall always be grateful to you for the help.
M.K. Jain, [protected]