[Resolved]  MakeMyTrip — Did not issue refund: virtually a scam-level operation

Hi,
I had booked six tickets on makemytrip.com for domestic travel of my parents-in-law and brother-in-law within India. Unfortunately, due to the unexpected demise of my father-in-law a month before, I had to cancel 4 of these tickets. The concerned airlines, Kingfisher and Indigo Air were extremely accommodating. Both canceled their tickets and even issued full refund on my father-in-law's tickets (i.e. they refunded the ticket price and the cancellation charges).

I was informed by makemytrip customer service that as a goodwill gesture they will also issue a full refund as soon as I have furnished the death certificate, which I did within a week. Then, between Jan 29th and Feb 4th I received several emails confirming that all refunds have been initiated and entire amount should reflect in my bank account within 7 business days. But, despite almost 5 weeks delay, I received refund for only 1 ticket. I tried to contact makemytrip customer service more than 10 times and every time I was told that someone will call me back to resolve the issue, but in vain.

Finally, I had to contact Better Business Bureau, a US-based business monitoring non-profit organization, which has good clout over such unethical practices. I have used them sucessfully in the past but this time even they failed to secure a satisfactory result. Please see their frustated response below:

==========================================================
This is in reference to your complaint against Makemytrip.com, Inc. Your complaint was assigned ID xxx.

Your BBB has tried to present your complaint to Makemytrip.com, Inc in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to your complaint. We attempted to contact Makemytrip.com, Inc through written correspondence twice on your behalf, but we must now close this matter in our files. This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute. You may now want to pursue this matter through an alternative resource.
...
The firm’s failure to respond to your complaint will be reflected in its BBB record. A firm’s rating will be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the BBB.

Mediator
==========================================================

PLEASE CHOOSE YATRA, AIRLINES DIRECTLY, OR EVEN LOCAL AGENT BUT NOT A SCAMSTER LIKE MAKEMYTRIP, WHOSE ENTIRE BUSINESS MODEL IS BASED ON RIPPING OFF ITS CUSTOMERS.