[Resolved]  MakeMyTrip — Unprofessional, uncaring, fraud service

I booked 4 tickets for my daughter from edinburgh to bangalore through makemytrip.Com on 16th april. I have paid rs.40, 000 for four tickets through standard chartered credit card. I money has also been paid to standard chartered, and the amount has been credited to make my trip.Com
I even got a mail saying that tickets have been confirmed.
When we checked on british airways website, my daughters name was not in the list flight booking.
They didn't even inform us about this. When we called the makemytrip number, a mr. Nitin said that the british airways flight itself is canceled. But again when we checked on the british airways website, it said that the flight is operational. When we called again, he agrees to the fact that the flight is operational, indeed he lied. He said he will confirm the tickets and call me back. Never got any phone call from them.
The next day i called. Some female called ms. Dhairya answered the call and again told me she will confirm the ticket and tell us. Again there was no call from them.
They have block my number, so that i cant call.
I called from an other number and someone called priya picked up. Again the same story all over again. I was promised that i would receive a call exactly at 12 this morning. Of course no call from them. Why would they? They are such lazy asses with abosolutely no sense. Cow dung in their brains. Cant book a ticket, cant cancel it, cant refund the money.
What sort of moronic company is this trying to cheat people?
I called again, because the flight is on 15th of june less than a week away. And 40.000. Rs is not a joke, that i can give for makemytrip cheat me charity! They are such up company.
No one answered when i called from my number.
Again i called from someones phone. I blasted them nicely and told them to cancel all the booking and give me a full refund and threatened to sue them. They have all got thick buffalo skins with up heads. I think they are so used to people threatening them that it has no effect on them. "the stupid" ms. Priya said she will call at 12 tomorrow.
As usual no one will call, don't think they will cancel my bookings, nor refund the money.
Its such a fraud. Never had this kind of experience ever. Never ever trust this company
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Aug 13, 2020
Complaint marked as Resolved 
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Makemytrip.com — Very Unprofessional

I was called by one of the rep after I have called most of the offices and he was nice to offer me refund.
this is @@@@ing Crazy as I have a conecting flight to catch and now I am left with refund and book my flight again and plan my traveling again. What a dissatisfying experience.

at least I am done with it and don't have to speak to them again.
The authorities must take stringent action against this company. Their license must be stripped. Authorities please wake up and wipe out such rascals for cheating innocent customers. Mam, I understand your agony and frustrations against such weirdos, please take this matter to the consumer court, if things don't get resolved here.
I do agree.
Even I faced the same experience with them.
Public pls be aware and do not make any deal with them.

I had booked a hotel with make my trip in munnar. They debited the money, sent a confirmation email saying that the hotel booking is confirmed and not to phone the hotel to reconfirm.

But my happiness was short lived when i just happened to phone the hotel to confirm the booking. They informed me that there is no booking done in my name. Then the horror story starts of contacting the customer support teams.. waiting for their phone calls which never come..they suggesting you some 3rd rate hotels..and the saga to get your money back...Today 10 days have passed i have stil not got my refund.

So instead of making your trip pleasurable, Makemytrip will make it disgusting and thats a guarantee.
Inform cyber cell of your state. I had a similar experience last week. I am going to approach the media and cyber cell regrading this fraudulent organization. The cyber laws can deal with this type of online frauds.
I have booked Air ticket through make my trip.com vide booking no-NF[protected] on 13/07/2011 from Delhi to Pune & Pune to Delhi in Indigo air line at 11:05 am.But suddenly at 2:50 at night i got a massage on my mobile no:[protected] for request of cancellation of my ticket which i dont communicate from my end.
It is surprising to know that i have requested thier staff to check&give me detail of mail which they received for cancellation of my booking.
I got a call from Kajal at 9:00 am on 14/07/2011 regarding my request to provide me detail of I.D. address from where they got the mail for cancellation.She assured me to provide the detail next day after noon by 1:00 pm & she has given the another name, who is handling the department to provide me the detail. Mr.Akshay is the guy who is handling the technical department, but whole day i tried his number but he did not respond.Please help me to get the detail otherwise i am going to file a suit for harrasing me and wastage of my money and time.
I too have been cheated by this company. In fact, out of around $5000 USD. One round trip I cancelled and have yet to receive the refund, even though I did as instructed and BOTH faxed and emailed my signed cancellation letter. Another round trip I tried to change the return flight date. I was told it had been successfully changed after I agreed to the $500 change fee. The next day I received an itinerary which DID NOT HAVE THE CHANGED DATE. So, I emailed the customercare email address to complain of this, only to find not only did no change occur after that, but they charged me $500 TWICE. I am a U.S. citizen who will be visiting India for the next 3 months. Where do I go to begin sue'ing this company? U.S. lawyer, Indian lawyer, firm? This is insane.

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