[Resolved]  MakeMyTrip — Cancellation of confirmed Ticket

I had made a reservation on 14th June 2008 for my friends who were to travel from Hyderabad to New Delhi on the 2nd August 2008 and a reservation were made accordingly and a confirmation was sent via an email and the required amount deducted from my credit card.

On 23rd June, (today) at 1812 Hrs I got a call from Tel No: [protected] stating that this call was from the airlines GoAir and the flight on which the 5 passengers were booked stands cancelled for reasons best known to the airlines and they will refund the money back to makemytrip.com from where I had made the booking today itself.

I called the office of makemytrip.com and spoke to a lady at 2031 Hrs on [protected] and enquired for my cancelled flight to which she said that she has checked/confirmed with the airlines and the flight stands cancelled.

I asked the lady to make 5 fresh bookings in Kingfisher Airlines for which I am ready to pay the remaining balance amount from the amount earlier paid, the lady refused to book fresh tickets despite my repeated pleas to her. in turn she said that I need to pay the company the entire amount for 5 tickets from HYD to DEL (approx Rs. 31500/-). the earlier amount that I had paid will not be adjusted against the new booking.

An email was sent by me detailing the entire of sequence of events, but no professional responce was given by the company.

I wish India woke up to Customer satisfaction sooner rather than later. Anyways I am going ahead with filing a legal case against the company in case I don't hear from them by EOD today 24th June 08.