MakeMyTrip — Incorrect refund amount for cancellation

Address:

Bangalore, Karnataka

I cancelled ticket for BLR to PNQ and return by GoAir for travel on Nov 17 (onward) and Nov 20 (return) booked through MakeMyTrip. The refund amount that MakeMyTrip claims to have credited to my card a/c is Rs. 4421/- (have an SMS from MakeMyTrip). The amount received in my a/c is Rs. 4039/-, and there is a difference of Rs. 382/-.

I have been following up with them for last 3 weeks (Complaint No.[protected], and there are many more.. so I am not listing them here) to credit the additional amount. I have sent details provided by my bank (ICICI), and still there no response from their end. I am deeply frustrated at MakeMyTrip's handling of this situation, this despite me being a "Gold" rewards customer.

Please note that this is not the first time I have had an issue with MMT. In Mar, 2012 I used their service to book Sterling Resort at Ooty on the eve of my 5th marriage anniversary. After a long 10+ hours drive to Ooty from Bangalore, we realized that there was an issue in the hotel booking, and Sterling Fern Hill at Ooty declined to provide accommodation. Finally, I settled for an alternative arranged by Sterling, and also lost Rs. 1500/- in the process. I had lodged a complaint with MMT (ID:[protected] immediately, but no response from them.

It is my firm commitment to no longer avail MMT's service anymore I think there are better alternatives now.

Regards,
Gopal