MakeMyTrip — Unable to book tickets for round trip for 3 adults due to Problem with the website

Address:	Udupi, Karnataka
Website:	cheapfaresindia.makemytrip.com/international

Hi Team,

I was trying to book round trip tickets for 3 adults from mangalore to dubai on June 18th 2013 and return on July 8th 2013.

I could find below option in Air India Express:
Rs.20,749
June 18th 2013: Departure from Mangalore at 2pm and arrival at Dubai 4.10pm
July 8th 2013 (Return): Departure from Dubai at 12.10pm and arrival at Mangalore 5.25pm

But unfortunately when I click to book tickets I would get option to book tickets in Air India:
Rs.20,749
June 18th 2013: Departure from Mangalore at 12.50pm and arrival at Dubai 9.55pm (1stop)
July 9th 2013 (Return): Departure from Dubai at 12.05am and arrival at Mangalore 5.20pm (2 stops)

As showed in your website I am entitled to get option of Air India Express as mentioned above. However, it is unfair that I am getting option to book tickets at same price but in different flight which is not nonstop and duration of journey is above 10 hours.

I am disappointed with the problems in the website and your customer care service. I expect a solution for this problem from your end, because I was not able to book tickets due to this issue and the price per each ticket now increased to Rs.25,681, which is almost Rs.4000 more per ticket.

I request you to provide a solution by booking the tickets for me at Rs.20,749 per ticket and crack a fair deal. I would appreciate if you do not provide option for me to opt help from District Consumer Disputes Redressal Forum or Consumer Protection And National Consumer Disputes Redressal Commission.

Looking forward for best solution.

Thanks & Regards,
Samiulla Maroof Kasim
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