MakeMyTrip — Incomplete Information Provided by company | |||
Respected Sir, I would like to bring to your notice incomplete information provided by Makemytrip.com while booking the ticket and behavior of customer support people from Make my trip. I had booked a flight ticket from Varanasi to Delhi for 3rd of March 2011 and wanted to change it to 25th Feb 2011. When I called up your support center first time I was informed that I am traveling with Infant and he is not sure if changes for infant are chargeable by Jet Airways or not. He took my number with a promise he will call me back within an hour. This never happened . I waited for more than 4 hours and called up again and this time a new person picked the phone and obviously the price that was to be charged for changes to my travel was different. Not only that they cannot bill it to my credit card because they want One time Password. I am traveling from Singapore and I had booked the ticket from Singapore only and no where in the printout it mentions I need one time password for any changes.It mentions about the fees that make my trip and airlines will charge but not about OTP. When I asked the support person that I want to talk to your senior the phone was hung up on me. I NEED TO BRING THIS TO NOTICE OF ALL THE PEOPLE WHO USE MAKEMYTRIP AND WHEN THEY LAND IN NEW PLACE AND HAVE TO CHANGE TRVALE PLANS DUE TO PERSONAL REASON THEY ARE IN FOR A TROUBLE. Cheers Vishnu [protected] Was this information helpful? | |||
 3 Comments | |||
Comments
Please proved us the Compony Creadibility.
Dear Team.
Please provide me some knowledge about the make my trip. Like company creadibillity.
Please provide me some knowledge about the make my trip. Like company creadibillity.
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Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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Make My Trip — incomplete flights
Hello,My name is Michael Osei Bailey. I booked a flight from Koh Samui, Thailand to Goa with makemytrip.com and I was supposed to change flights in Bangkok and Mumbai to arrive in Goa with Thai Airways, Jet Airways and Kingfisher Airways on the 22nd April. The booking i.d is FLTINT[protected] and the PNR number is 3YAAVZ. When I got to Bangkok I was asked to pay for my excess baggage which came to 7,900THB after I paid 1,200THB on the Thai airways flight. I also didn't apply for an Indian visa because I thought that they would put a visa stamp in my British passport when I arrive in India. Therefore I couldn't complete the journey. My ticket is refundable but I am wondering if I can change the dates for me to travel when I get the visa at no extra cost with Jet airways and Kingfisher airways. The whole trip cost me just over 22,000 THB but there was no specification that it was an open ticket. Is it possible that I have the right to redeem the flights at a later date?