[Resolved]  Maruti Dzire — Delay in Delivery / double amount taken for registration

Dear Sir / Madam,

My name is Sandeep Bhat. I am 25 year old young man with modest savings. I work for a reputed MNC as a network engineer. I was planning to book a decent car for my family which comes within my budget and from a reputed company which knows the Indian market and driving conditions pretty well.

I had booked Maruti Dzire (LXi) on 27th March 2008 on the second day of the launch of the vehicle I guess. I was promised delivery of the vehicle within 2 months max. Also I was told the registration amount is Rs 1 lakh, which I duely paid. After the end of my 'waiting period' (on 31st May 2008), when I did not hear from the Maruti executive I went back to enquire. And the staff very cooly replied, "you will have to wait for another two months from today ". On being a little stern with the staff, I was promised the vehicle would be delivered by 10th of June max. Now I am told it can delivered at the earliest by 20th of July 2008. Moreover after seeing the ad in the paper with Maruti claiming to pay 12 % interest on the booking amount, I realised that the booking amount is just Rs 50, 000/- whereas I was made to shell out Rs 1 lakh and which also means I get no interest for the additional Rs 50, 000/- I have paid three months back.

One lakh rupees is a big chunk of my savings and I have lost interest on the same for the months of Mar, Apr, May and June so far ! And that too when the inflation in our nation is at a record high !!!

Proper information should be given to the customers about the 'waiting period' and also the booking amount should be uniform throughout the country.

Could someone please help me on this ?

Sandeep Bhat
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Aug 14, 2020
Complaint marked as Resolved 
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