[Resolved]  Maruti Dzire — insurance claim

Address:

Ghaziabad, Uttar Pradesh

First of all let me congratulate you on creating the most disgusting service team ever for the loyal Maruti customers.

I have just been reading about Maruti Suzuki brand and I’m sure your team is not only putting the company to shame however they are also keenly compromising on customer service standards and making false promises.

Keep the rest aside this had happened at a pre-sales time and Its much worse once I brought the vehicle for service and now for the insurance claim.

The whole story here revolves here that me being a user has to run-around with your service, Insurance and body shop team out of my business hours to follow up on what’s happening.
Your service and body shop person Mr. Saurabh and Mr. Niranjan, has not only made false promises to me multiple times but has been a non-professional in his attitude as well as if I owe him something in return and he’s just doing favors to me.

Problem areas –
1> Failure in informing complete procedures to claim insurance on damaged vehicle
2> No-clear documentation requirement put across to me(even when I told it’s an urgency as I am without vehicle since my car had broke down; and I’m daily using Taxi service).
3> No clear turnaround time for delivery and otherwise
4> Sold insurance with assurance of all India cash less facility, proved false when claimed
5> Vehicle met accident at Satna, Madhya Pradesh, Fair deal team just skip out when made contact for assistance being out of their territory.
6> Brought vehicle from M.P. to Sahibabad and handed over on 04.05.2012 by arranging transportation on self basis, paid rs. 25000 to the transporter.
7> Till date no one has given any proper information regarding the work progress and final date of vehicle delivery to me whereas committed date of delivery after repair was one month.
8> All claim related documents have already been deposited with copy of FIR to the dealer one month ago.
9> Worst part is, as per my investigation the vehicle is yet to be surveyed by the insurance company
10> No work or attention paid to the car lying in the workshop for past one month and no estimate about the payment to be made.
11> Failure and negligence in keeping up-to the promised timelines for callbacks
12> Failure in getting the Manager on call (even though I was told immediate callback will be made).
13> Failure in customer handling and maintaining promises
14> Failure in keeping Maruti Suzuki Trust and value Missions
15> The list goes on and on and on and I don’t have that much time to write……

PS: I was happy with Hyundai earlier however the so called “Maruti experience” has really been a grueling experience to me…..and I’m going to escalate this at a corporate level to my company and yours as well.
Looking forward for your kind attention in the case and fast action.

Vehicle details:
Owner’s name : Mrs Arti patel W/O Pushpraj Singh ([protected])
Vehicle no. : DL-5CF-8388
Sales dealer name: Fair Deal Delhi
Service and body shop Dealer: Fair Deal Sahibabad