Maruti Suzuki — Dealer Complaint

Address:

South Delhi, Delhi

Dear Mr. Manu/CRM Team,

Hope you all must be keeping well.

This is seriously unfortunate as i anticipated/expected that Rana Motors will not deliver the vehicle on or before 21st Jan 2013. Yet again there is no follow up from the Rana Motors and following up with your dealer resulted into an letter received on 19th Jan 2012 i.e two days before the date of delivery that they are again expecting the unforeseen delay in the delivery of vehicle.

There is no point trusting your dealer network and CRM team on taking a lead of the request to get it expedited even though i had received a regret letter two days before the date of delivery.
I sincerely lost my interest in buying a vehicle from Maruti Anymore and would definitely like to follow it closely till i get a justified answer to not keeping their tentative dates and false promises as i have paid a booking amount of 10000/- Rs with Rana Motors for almost 3 months.

I will not even withdraw my booking amount till i get a justice for the same.

I would appreciate if there is anyone who can help me reach up to the right person in this regard.
Anticipating your prompt reply.

Thanks and Regards
Vivek Sharma
Mb No. [protected]
From: [protected]@hotmail.com
To: manuinderjeet.[protected]@maruti.co.in
CC: [protected]@yahoo.in; [protected]@airtelmail.in; [protected]@maruti.co.in
Subject: RE: Acknowledgement-[protected]
Date: Wed, 12 Dec 2012 13:57:18 +0530

Dear Mr. Manu,

Trust you must be doing good today and sincere thanks for looking into it.

I would definitely agree to the Tentative delivery date of 21st Jan 2013 - considering the availability and booking done before.
I am seriously resentful on the part of the dealer practice who pull the sale/booking on the false promises to deliver the vehicle on 1st week of Dec therefore i don't except any unprecedented delay after 21stJan 2013.

Thanks and Regards
Vivek Sharma

Subject: RE: Acknowledgement-[protected]
Date: Wed, 12 Dec 2012 09:13:51 +0530
From: ManuInderjeet.[protected]@maruti.co.in
To: [protected]@hotmail.com
CC: [protected]@yahoo.in; [protected]@airtelmail.in; [protected]@maruti.co.in; [protected]@maruti.co.in

Greetings Mr. Vivek Sharma,

This is reference to your request for delivery of the vehicle booked at Rana Motors, Safdarjung.

I am sure you would agree that the dealership team had committed the delivery of the vehicle by 21st January’13 – This is based on the vehicle availability & other esteemed customers like you, who would have booked the vehicle before you.

M/s. Rana Motors will try to honour the commitment given to you & keep you informed incase of any unprecedented delay.

Regards
Manu Singh
Territory Sales Manager

From: vivek sharma [mailto:[protected]@hotmail.com]
Sent: 11 December 2012 17:00
To: HO/E/CRM, (CRM); HO/E/Webcontact, (CRM)
Cc: RON1/Singh Manu Inderjeet, MGR(RN1); [protected]@yahoo.in; D/Rana Motors Pvt.Ltd, Delhi(08A1)
Subject: RE: Acknowledgement-[protected]

Hi CRM Dept Team,

Sincerely appreciate your prompt reply and looking into the matter.

I have received the follow up call from the Dealer regarding the status of the Booking today itself.
They have promised to deliver the vehicle well before 21st Jan 2012 considering 10-12 week booking time.

Kindly please help to get the process expedited or the if there is any means to check the status of the booking online.
I will keep you posted on the progress from the dealer end and further proceed in case confronted with any problem regarding the same.

Truly appreciate the efforts of your team.

Thanks and Regards
Vivek Sharma

Subject: Acknowledgement-[protected]
Date: Tue, 11 Dec 2012 15:16:46 +0530
From: [protected]@maruti.co.in
To: [protected]@hotmail.com
CC: ManuInderjeet.[protected]@maruti.co.in
MSIL/CRM/[protected]



Dear Sir,


This is to acknowledge your concern regarding non adherence to committed delivery date. We regret the inconvenience caused to you in this regard.


In this regard, we wish to inform you that your feedback has already been registered in our records & the same has already been taken up with the concerned dealer for immediate action so as to resolve the issues amicably with you at your convenience.


In the meantime, we would request you kindly bear with us.


Through a copy of communication, we are also advising our Sales Manager at Regional office in Delhi (Phone:[protected] to look into the matter and extend necessary assistance at the earliest.


Once again thank you for your kind support & cooperation.



Thanking you,


Yours faithfully,

For Maruti Suzuki India Limited


CRM – Department


_______________________________________________________________________________
Ask anything about Maruti, Anytime Maruti. Call[protected] or[protected]National Toll Free Number).


From: vivek sharma <[protected]@hotmail.com>
Date: 10 December 2012 8:48:18 PM IST
To: <vivek.[protected]@maruti.co.in>, <[protected]@maruti.co.in>, <singh.[protected]@maruti.co.in>, <punit.[protected]@maruti.co.in>, <nitish.[protected]@maruti.co.in>, <jagdish.[protected]@maruti.co.in>, <shashank.[protected]@maruti.co.in>, <mayank.[protected]@maruti.co.in>, <rc.[protected]@maruti.co.in>, <s.[protected]@maruti.co.in>, <[protected]@maruti.co.in>, <[protected]@maruti.co.in>, <tsuneo.[protected]@maruti.co.in>, <[protected]@airtelmail.in>
Subject: Complaint : Regarding very unplesant experience while purchase

Dear Sir,

Many thanks for all your continue support and addressing the customer concerns which makes Maruti the no.1 in passenger vehicle segment.I would request you to kindly please look into the transparency of the booking system of the car with Maruti Suzuki as I really had a bad experience with this Dealer

Rana Motors, Rekhi House, A-2/7, Safdarjung Enclave,
Opp Bhikaji Cama Place, New Delhi - 29
Ph. No. 26712222


I had booked a maruti swift Dezire with above mentioned dealer on 21st Oct 2012 with following Details

Receipt Date: 21st Oct 2012.
Customer ID: I[protected]
Recipt No. REC12023877

Order/Inv: SOB12009528
Receipt Amount: 10000/- Cash

sales Consultant : Baldev Gupta

Tentative Waiting period - 10 - 12 week

We havent got the opportunity to hear from the Dealers end till 06th Dec 2012.This is to my surprise that on following up with dealers Sales Consultant has offered us to buy VDI instead of LDI otherwise we wont even get the delivery even after waiting for 10-12 week.

He promised to deliver the Car in the first week of December while booking the car.
Consider that even taking the buffer of a weektime they should have deliver the car by now.

This is seriously a resentful experience with Maruti Dealers which is pursuading your customers to other go with other options eventually increasing loss of sales.

Initially the Sales consultant has promised to Deliver the car in two week time if we had booked the car in the first week of Oct and explained us that we will pre-book the cars for the customers which can be delivered immediately in 2 week time but he has a different story altogether when we approached him for booking the car at around 15th Oct 2012.

Request: I would strongly request you to kindly please look into the matter.

Name : Vivek Sharma
Mb. No: [protected]