[Resolved]  Maruti Suzuki India Ltd — NOT GETTING THE REGISTRATION CERTIFICATE AND CHEATED BY RANA MOTOR TIS HAZARI, DELHI

These are the all corespondence done me with Rana Motor P Ltd, Tis Hazari, Delhi and Maruti Suzuki India Ltd Customer Care both not even bothered to reply on all the previous mails...... nothing is happening........I have been force to dirve my vehicle without the registration ceritficate and cheated by RANA Motors P LTD. as fitness of the vehicle is concern done for one year only, Where as others providing for two years....at the time of buying the vehicle it was commited later discover given for one year.


All my previous corespondence are below


Regards,
Ashok Kr. Kirtani
[protected]

From: VIKRAM KIRTANI [mailto:[protected]@gmail.com]
Sent: 21 August 2009 08:10
To: '[protected]@maruti.co.in'
Subject: RE: Re: Enquiry About Problem during purchase CRM:[protected]

Dear Sir/Madam,

Only regret and cutting a sorry figure for everything will not resolve my all query, if maruti customer care is not able to resolve my query or helping me to get my registration certificate from dealer. We have driving car 27th march 2009 till date without Registration certificate and again it school cab. You people forcing me escalate this to high authorities or file a suit with consumer forum for harassment and compensation.

I have given you more than enough time to resolve. I will just give next 24 hours to hear your final answer and hoping it should not be hanky panky. Else I am force to file suit against Maruti and Rana Motors Pvt Ltd.

Thanks & Regards,
Ashok Kr. Kirtani
[protected]

From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: 02 August 2009 13:54
To: [protected]@gmail.com
Subject: RE: Re: Enquiry About Problem during purchase CRM:[protected]

Dear Mr. Kirtani,
Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.
Please feel free to revert in case of any query or clarification.
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SA-N1
006
==========================================
From: ASHOK KIRTANI
Received: 7/31/2009 6:41 PM
To: ATM Queue
Subject: Re: Enquiry About Problem during purchase CRM:[protected]
Dear Sir,

Model Omni 8 str, Registration no. DL 1K 6277, ENGINE NO. F8BIN4090260 and Chasis no. MA3EVB11SO1096

Name: *
ASHOK KUMAR KIRTANI

E-mail: *
[protected]@yahoo.co.in

Phone / Mobile: *
[protected], [protected]

DL 1K 6277

Message: *
Dear Sir/Madam,
I bought my life first car form you Tis Hazari Branch, It was really a painful experience with you since then booked it, now it is beyond patience level.
Area of concern
1. Delivery committed on 31 April 2008 - not delivered on time.
2. Registration promise 3rd April 2008 - not Done till 12th April 2008.
3. There is correction invoice - not corrected till now.
4. Still I do not have any reconciliation of payment made and bills received.
5. Vehicle bought in cash - There is HP of ICICI Bank LTD.
6. Every time I have to follow-ups give the calls, no body bother give the status of Particular. Whether it your sale executive, team leader or customer care manager.
Kindly do something about specially remove of HP Of ICICIbank.
Else I have escalate this matter to higher authorities....


Looking forward for quick revert on this........

Thanks & Regards,
Ashok Kumar Kirtani
[protected]


From 27.03.09 till Date no Status, after serveral mailer and huunderd of phone not bother to reply.....above mention is eg. my send to Rana Motor on 01.05.09
>>REQUESTIGN YOU, TO HELP ME GETTING THE REGISTRATION CERTIFICATE
>>RECONCILATIONS OF ALL THE INVOICES
Kindly shut down the such dealership, Where Pre-Post Sales operations are missing.......
I hope all the desirable inputs provided...
Looking forward for your prompt intervention

Thanks & Regards,
Vikram Kirtani
==========================================
On Sat, Jul 25, 2009 at 8:22 PM, <[protected]@maruti.co.in> wrote:
Dear Mr. Kirtani,

Thank you for visiting our website.

We regret the inconvenience caused to you. We request you to kindly send us the variant name (5 Seater, 8 Seater, Cargo, LPG, Cargo LPG, Ambulance) of your car to expedite in this case.

We are looking forward to receiving the desired information. We will do our best to assist you in best possible manner.

Thanking & assuring you of our best services at all times.

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
001
==========================================
From: [protected]@maruti.co.in
Received: 7/24/2009 10:58 AM
To: ATM Queue
Subject: Enquiry About Problem during purchase

Dear Admin,
ASHOK KUMAR KIRTANI has posted enquiry
Name ASHOK KUMAR KIRTANI
Email [protected]@GMAIL.COM
Address 8-229, DDA FLATS, GARHI, EAST OF KAILASH, NEW DELHI ,
City NEW DELHI
State DELHI
PinCode 110065
Phone Number [protected]
Mode l Maruti Omni
Registration Number DL 1K 6277
Enquiry About Problem during purchase
Enquiry
THIS WITH THE REFERENCE TO THE FIRST BUYING EXPERINCE VEHICLE OF MARUTI SUZUKI FORM RANA MOTORS, TIS HAZARI.......... A COMPLETE MESS....OUTLET AS FAR SALES AND POST SALES OPERATIONS ARE CONCERNS PROCESS NOT FOLLOWED UP........ I GIVE U THE BRIEF IDEA OF PAINFUL EXPERIENCE.... 1. DELIVERY OF THE VEHICLE COMMITED ON 27.03.09, GIVEN ON 1.04.09 2. INVOICE PROVIDED TO NOT MATCH WITH PAYMENTS I MADE. 3. MANAULLY RECONCILATION GIVEN(WHICH IS NOT ACCEPTABLE) 4. FRAUDALTANLY SIGANTURE TAKE ON CUSTOMER FEEDBACK..... TILL DATE I AM NOT SATISFIED 5. TILL DATE AFTER HUNDREDS OF PHONE CALLS AND SERVRAL MAIL BAZI......CUSTOMER CARE MANGER POOJA, FINANCE DHEERAJ AND TEAM LEADER MANISH LAMBA DO NOT BOTHER TO REPLY ME IN CONSTRUCTIVE WAY......... OFTENLY DON PICK MY PHONE CALLS AND TILL NOT BOTHER TO REPLY ON MAILS... REMEDIES I ACCEPT FROM YOU INTERVENTION 1. I SHOULD GET PROPER RECONCILATION OF INVOICE.....IF ANY REFUND WHICH I SUPPOSE IS THERE MADE. 2. I SHOULD GET MY REGISTRATION CERTIFICATE WITH IN A WEEKS TIME ELSE I HAVE TAKE UP THIS MATTER OT OTHER HIGHER AUTHORITES.........SOME MY VERY KNOWN WHO BOUGHT THERE VEHICLE FORM RANA HAVEN'T GOT THERE R/C ALMOST IT TWO YEARS NOW.

Thanks & Regards,
ASHOK KUMAR KIRTANI