[Resolved]  Maruti Suzuki Sx4 ZXi — DEFECTED MODEL

Maruti Udyog Ltd. SUZUKI SX4 zxi
Posted:[protected] by Himanshu Singh Send email


DEFECTED MODEL
This is in reference to the purchase of my NEW Maruti Suzuki SX4 zxi Model..., I purchased the car in July Last Year... and i have been facing problems/issues with this CAR since the begining...,
from the Date of Purchase it was'n even a month or so this car suffered the entier CLUTCH SET/BOX failure... upon reporting the matter to the

DEALER MOTORCRAFT S-7 Site 4, Link Road, Police Station, Sahibadad
INDUSTRIAL AREA GHAZIABAD 201012 near Pacific MALL...
Dealer asked me to pay the entire cost and labor for replacing the CLUTCH SET/Box Clutch Plate, Pressure Plate etc... as it is not covered under warranty...I paid around Rs. 5500/- this time

Whereas after this incident i checked on the various blogs on the internet i came to know that there seems to be a sort of manufacturing Defect with this CAR MODEL from MARUTI...and I also read initially Company replaced this part for many customers for Free just after the Lauch of this Model...

It hasn't been an year yet and the same problem happened again and i was told the samething that i have to get the enitre CLUTCH SET/BOX replaced...to my utmost Surprise its not even 12000 km All Services done WELL WITHIN TIME...

1st Service from the same Dealer i purchased the car from..

2nd Service again from the same Dealer i purchased the case from...

3rd Service i got it done from Competent Motors DADA BAADI on Mehrauli-Gurgaon Road
This was most irritating and annoying experience one can go through just to get the CAR Serviced...

Its been a month or so after the 3rd Service yet again the entire CLUTCH SYSTEM FAILED this time they told me even the FRY WHEEL doesn't seem to be in a good condition may/might not work till the next CLUTCH SET/BOX FAILURE...This Time the Day it happened there was a strong smell as if a whole lot of wiring has burned/caught fire under the hood even the SO CALLED Automatic Climate Control Failed as well...This time i took the car to another Authorized Service Station i.e

QUTAB AUTOBILES Sushant Lok, DLF Gurgaon Haryana..
i was told the samething and i paid Rs. 9000 /- this time...

I stand as an Utterly Dissatisfied Customer with the purchase of the CAR from MARUTI...
I would like to know from anyone/everyone who can give the correct information regarding this Problem
as is it Curable or will i have to keep on getting the entire CLUTCH set replaced every couple of months or more...OR if this can be fixed than who and where can fix this problem...and

CUSTOMER's SAKE want to
How can Company help...?
What all can company do with this Defected Model...?
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Aug 14, 2020
Complaint marked as Resolved 
 
4 Comments

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MARUTI SUZUKI SX4 ZXi MODEL — my car is not correct running on the road

my car is not proper running on the road in this car steearing is very hard but maruti says it is correct but i am not satisfied pls solve the problem. my contact no. is [protected]
GOOD CAR. I LOVE YOU
i bought the sx-4 zxi in may 2007. from the very 1st month i was facing clutch problem & they replaced entire assembly. now in lessthen 3 years both the lower arms need replacement & though the car is under extended
warranty, it is not covered under it as the rubber bushing is melted. this is surely a case of sub standard product. how can car which has never traveled outside mumbai or in any extreme conditions, have rubber parts melt. i am at my wits end after talking to the dealer. also i have found out that extended warranty is just a another gimmick because they have a technical reason for every fault a common customer (car owner) will face. also i am told that the initial models did have some suspension related issue. but then as it is known that in our country one has to fight for every wrong that is done to him. i hope i dont have to go thru this ordeal.
Guys, am another proud owner of Maruti SX4-vxi.
I bought this car almost 3 yrs back and clocked 30k today. Just like folks above stated, the car did have some issues, but in my case everything got covered by dealers. Now, that's heck of a definition- what does 'everything' includes- (here's the list) :-

-Some rubber blocks, they call Pendulums- twice - At fasttrack, Noida-sector 63.
- Swing Arm - Driver side . While doing so, the workshop did something wrong- and made some unintended welding on the Engine Cross, which resulted in other issues. While doing so, they mishandled my car and scratched it from all 4 side, including front bumper in worst state. Not only this, they broke my windscreen as well and the smart Manager asked me to settle this via my insurance policy. After a LOADS of hickups and approaching RM- Mr. Gagan, he intervened and got my Windscreen replaced + bumpers repainted.
I took my car and just after driving 5 kms, I realized that the main issue I went to this workshop for- stands as it was.

I approached 'MotorCraft' Sector-63 and the manager in very diligent way, got my car inspected. Made following additions to the above mentioned list:
-Whole Power Steering Assembly.
-The realized that the earlier center has done some blunder with Engine's Cross block and replaced it too.
-Right side strut and rubber strut mounts.

Eversince then, the car has been trouble free and I have driven around 20k, after initial 10- and this car is pleasure to drive- finally am satisfied.
-The car gives a nice average/litre i.e. around 12-13 and around 16 on highways.
--GC is always a huge plus, I can glide over areas where my Honda City (I have this one as well) needs a break of caution.
-Inside is huge and airy.
-Boot is another added cabin to the car
-As a driver, the seat is high and clear, comfortable - no other car in the segment gives you that feel.
- Larger tyres run extra, I have hit 30k and tyres look only half gone.

I'd leave few items for other proud owners, the list of 'pluses' is huge.

Thanks all, for reading!

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