Maruti Udyog Limited — Negligence in service of car

4 Reviews
Dear Sir,

Greetings for the day,

I would like to state that i had bought a Wagon R LXi model on 9 th Feb'06 from Rohan Motors Noida. This was my third car from the esteemed organisation of Maruti Udyog.Before this car I was a satisfied customer of Maruti.My satisfaction was shattered after I did the servicing of my car from Pasco automobiles gurgaon. I had planned to visit to Jammu alongwith my family in the last week of spetember '06, so I went to for servicing to posco before leaving on 23.09.06 and I told them that I was facing minor problem in head light as it sometimes fluctuates.
After servicing i went to Jammu in my vehicle and while returning from Jammu on 06.10.06 I found some smell in the car near Jalandher and when I checked by opening the bonet I found the baterry boiling and I immediately went to nearby authorised service station SWAN Motors, there they checked and found that the alternator was overcharging with which the baterry was overflowing. They repaired the alternator and after that we left for Gurgaon . This was a harrowing experience for me and my family as we had a narrow escape otherwise the battery would have been blasted.After reaching Gurgaon I called the Pasco but they did not respond. So I left calling with the impression not to go for servicing at Pasco. Now the problem is that the chasis inside the bonnet near the battery is rusted due to the baterry water which sprinkled at the time of problem.
Now I am writting to your goodself after such a long time because when I have faced the brunt of the bad servicing by the Pasco and no other person should face this.
I will never forget the harrowing experience of taking this car for the long drive, even now I am not confident whether i should go for any long journey by this car or not.

I repent for buying a car for which I could not get the proper servicing and In future I will think twice before going for Maruti. I know I will make no diffrence to your organisation by leaving one customer, but at the same time I request that such an experience should not be faced by any other family.

with regards
Rajesh Raina
Mobile [protected]
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maruri Wagon-R, vxi — Problem in car after first servicing and negligence

I am, Dr. Tarakranjan GUPTA a resident of east Bangalore put forward this not. I have brought a new Maruti Wagon-R ( vxi) from Indiranagar Vimal on 29th March (KA03 MJ4314) . I came with vehicle for servicing on th last week of April to Vimal Maruti, Whitefield. After servicing, the car bacame noisy as I switch on AC. I mentioned the same office over telephone and booked a complaint. But unfortunately one of the service personal told me to withdraw the complaint as he thinks it is all OK. Could you provide me any help?

Wagon R — overcharged and services not proper

I am not happy the way i am being treated at M/S Akansha Automobiles in Moradabad when i went there for getting the part replaced under warranty .
The problem with the car is that when i m increasing the speed of the car, i get to hear a noise which is like some sort of air is being leaked and afetr so many arguments they were ready to do the needful but than also i was overcharged, as such the estimate given to me was for Rs. 855 and actuall charged was Rs.1462 and on top of that there is no customer feedback form available...less space for vehicles .
my vehicle regn nos is DL3C AW 3866, wagon R where i m continuously facing the same problem again and again i.e. sometimes gears gets hard and sometime its give noises like of airleaking which is due to some technical fault with the clutch and i was told at Akansha automobiles that when u have got ur vehicles clutch replaced under warranty from M/S Marketting times, delhi they have put cluth of yr 2006 and pressure plate of yr 2007 cozf this i have to face too many problems.

Pasco Automobile Gurgaon — Car Servicing


I purchased my Maruti VXI Swift car 9-10 months back and got it serviced from Pasco Automomobile,Gurgoan which was due to happen at 20000km. I went to the delear and they have made an estimate of 9000/- INR and asked me to come over next day. I asked service engineer "out of these line items which you have mentioned in budget what is avoidable at 20000km which is not mandatory". The service engineer said only Wheel balancing and alignment, rest all is mandatory. Then I went to the delear next day to take my car and asked him to show us the proof that all these are mandatory. He was only able to explain 50% items which he has mentioned. Rest he was saying it is not there after showing the same in service book. He was giving a stupid excuse that "I explained to you earlier about the features and functionality of every line item". I did not take his point and told him that just telling about feature of the service item does not mean that it is mandatory. What ever is not being mentioned in service book I will not pay.

I would rather never like to go back to same service station again for service who are befooling customer on daily basis and making money out of it.

Amit Sharma

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    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    Maruti Udyog Limited - Negligence in service of car