Respected Sir,
My car got dameged due to dash with auto and hand cart.The survey of damages conducted by Insurence Surveyor, Mr. Dua on the April 20, 2009 at Thanawala Motor Garage, Road No 27, Wagle Industrial Estate, for my Vehicle No Mh-04-DJ-2411, Esteem Estillo .my car had met with an accident with the following details.
Date of incident –April 15, 2009 Place of Incident – Naupada, Thane, Mumbai Time of incidence – 19:30 pm approx.
I was following a State transportation bus towards hariniwas circle when a rickshaw came parallel to me, he being in the lane of opposite directional traffic. Being bumper to bumper traffic on that narrow street, he( rickshaw guy) couldn’t sqeeze in between any vehicles.Seeing a vehicle coming against him( rickshaw guy) from the opposite direction, he( rickshaw guy) forced his rickshaw between the bus and my car without any prior indication. In the process he scrapped off, beginning from my rear side upto the front peeling off my front fender( bumper) and me too jolted by the incident as a reflex action steered my car to the left to avoid any vehicular and human damage.
But in doing so the rear left door of my car was rubbed against a hand cart of bamboos causing denting and scraping of the same. Panicked, but still in senses I tred to get the rickshaw’s licence plate number, but all invain, he got away. After the incident, I immediately
surveyor Mr Dua from thane branch had visited Thanawala garage and denied considering our hearing saying that his word shall be final verdict since he believes that those were accumulated damages. He sanctioned only for damages worth approx INR2500 and the remaining cost of 9000/- is to be bored by us. If he is presuming his judgement based on the notorious practices that one is aware of that take place at Thanawala’s, why is that customers like us have to suffer who are bound with Thanawala for a mandatory contractual period since the vehicle is just 1 ½ yr old. Or is it that Mr Dua is trying to prove to his superiors his work efficiency (by cutting cost to the company by sanctioning lesser insurance amounts to the company’s clients) to get better incentives and appraisals. This is definitely the best proof of exploitation of insurance agents that you hire for your services since vehicular insurance is mandatory.
Even i have complaint this case to maruti on there customer care number [protected] on 28th june but thill date no one had called me.
So i reuest you to please guide the next step and accept my complaint on both maruti and insurence company.
regards
Gourishankar
[protected]
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