[Resolved]  Maruti Zen — poor service

Address:

Chennai, Tamil Nadu

DEAR SIR/MADAM [protected]


I GAVE THE ZEN CAR (TN20 R 9627) ON 8/10/2010 WITH SPECIFIC REQUEST THAT CAR SHOULD BE RETURNED TO ME ON THE SAME DAY. THE VEHICLE WAS RUNNING SMOOTHLY (company's SALIGRAMAM WORKSHOP DRIVER CAME TO MY HOUSE AND TOOK THE VEHILCE IN GOOD CONDITION : NO COMPLAINT OF ANY STARTING OR POWER FAILURE PROBLEM).

BUT WHEN THE CAR WAS RETURNED AFTER SERVCIE ON THE SAME AT AROUND 9 PM ( BY THE SAME DRIVER) THE VEHICLE STOPPED SUDDENLY.

WITH LOT OF OUR NEIGH BORS WATCHING , MY SELF AND their DRIVER (MR. DAS) PUSHED THE VEHICLE AND GOT PARKED IN OUR APARTMENTS BUILDING.

THE SERVICE STATION AT SALIGRAMAM WAS CLUE LESS ABOUT THE FAILURE OF THE VEHCILE TO SELF START. AS SUCH, I TOLD THEM TO COME BACK WITH THE TECHINICIAN AT 2 PM ON 9/10/2010 FOR FIXING THE FAULT.

BUT AFTER REPATED CONCTACTS AND FINAL CONTACT WITH MR KESAV RAO, MANAGER OF SALIGRMAM , TWO PERSONS ALONGWITH A BATTERY CAME AND CHECKED THE CAR BATTERY. THE TECHINCIAN SAID THAT CAR BATTERY HAS FAILED .BUT WHEN I ASKED HIM THAT WHY THE BATTERY WAS NOT CHECKED PROPERLY DURING THE SERVICE, HE REPLIED THAT IT WAS WORKING NICELY IN THE WORKSHOP. I CANNOT BELIEVE THIS AS WE SENT THE CAR FOR THOUROIUGH CHECK (THAT SURELY MEANS THE BATTERY TOO IS TO BE CHECKED).

HERE I WANT TO MENTION THAT THE PRESENT BATTERY WAS PURCHASED SOMWHWERE IN 2008 AND NO POSSIBILITY OF ITS FAILURE, HAD THE TECHNICANS TOOK PROPER CARE TO SERVICE THE VEHICLE AND ALL COMPONENTS INCULDING THE ESSENTIAL BATTERY. AGAIN, ONE MORE THING THE SAME PROBLEM OCCURED AT THAT TIME TOO. THAT IS THE CAR WAS GIVEN TO SERVICE IN YOUR SERVICE CENTER AND 2 DAYS LAtER THE CAR FAILED TO START AND MY WIFE HAD TO WAIT FOR NEARLY 2-3 HOURS FOR YOUR PERSONS TO ATTEND AND AGAIN THE CAR WAS SERVICED JUST A WEEK BEFORE THAT PROBLEM. (REAL GREAT SERVICE BY YOU PEOPLE).

MOREOVER, SINCE THE CAR WAS RUNNING NICELY BEFORE SERVICE, I FEEL THE GOOD BATTERY OF MY VEHICLE WAS REMOVED AND ANOTHER POOR BATTERY WAS REPLACED WHICH LED TO THE CAR'S FAILURE TO SELF -START.

THE POOR SERVCIE ON 8/10/2010 AND THE INDIFFERNT ATTITUDE ON 9/10/2010 TO ATTEND THE UNFINISHED JOB FOR MY CAR, HAVE RESULTED IN MY CANCELLATION OF MY TRIP TO SOME OUTSTATION ( FOR WHICH PURPOSE I DEMANDED FOR SERVCIE AND DELIVERY ON 8/10/2010 ITSELF) . AS A RESULT, I HAVE SUFFERED MENTAL( REPEATED FOLLW UP ON 9/10/2010 AND SHAME OF PUSHING THE CAR THAT TOO AFTER SERVCIE IN FRONT OF ALL MY NEGHBOURS) AND FINANCIAL LOSS OF INTENDED BUYING OF ANOTHER BATTERY AND ALSO THE CANCELLATION OF MY OUSTATION TRIP , I LODGE THIS COMAPLINT WITH the company FOR
1) FINDING THE TRUTH BEHIND THIS FAILURE OF YOUR SALIGRAMAM WORKSHOP
2) INSTRUCTING THE WORKSHOP TO PAY COMPENSATION FOR THE POOR AND INEFFICENT SERVCIE DONE
3) TAKING SUITABLE STEPS TO AVOID RECURRENCE OF SUCH MISTAKES IN SALIGRAMAM WORKSHOP.

HOPE THAT THE COMPANY WITH REPUTE UNDERSTANDS THE GRAVITY OF MY COMPLANIT AND REQUEST TO FAVOUR ME WITH JUSTICE .

THANK YOU
T. MOHAN
BLOCK-C, FLAT-F2, KGEYES APOORVA APTS
GANGAI AMMAN NAGAR EXTN
KOYAMBEDU, CHENNAI-600107