[Resolved]  MDLR Airlines — delay and improper code of conduct on part of the staff

on a trip to ranchi, our scheduled MDLR airlines flight #172 on 18th june 2009 was supposed to depart on 1:30 pm. we had a spicejet flight from delhi scheduled to depart at 5.40 pm that very day. since morning i had been ocntacting both the airlines and delhi as well as ranchi airport. MDLR airlines proved to live up to their reputation of atrocious conduct with the passengers and inability to provide correct information and of course never taking off on time. i called up the ranchi branch of mdlr customer care helpline and had a chat with ms. monali. she managed to give me incorrect information about the scheduled departure. they were insistent on telling me that the flight would arrive on time but the delhi branch kept on telling me about a delay. in fact the flight hadnt even left delhi. but monali was convinced that it was flying right above our heads. when i requested monali to connect me to the station manager i was informed that the great man mr. amit the station manager hadnt turned up for work that day. amazed at the inefficiency i was in a crisis. i had to cancel one of the two flights i was scheduled to board that day. MDLR's reputation compelled me to cancel my flight with them however the customer care people insisted that i avoid doing that. in fact they even promised me a complete refund if the flight was delayed by more than two hours. on one hand they convinced me that the flight would be on time and on the other they told me that i would not be getting my refund as the flight was exactly two hours late. but the flight was actually delayeed by more than 3 hours. we sat in the pathetic plane with absolutely no air conditioning and suffered the heat and the inefficiency for more than half an hour. oh and of course on reaching the airport we found the station manager mr. amit prancing around the airline desk. on being questioned he very casually said "sir, ho jata hain. main tab nahin hunga ab aa gaya ( sir, it happens. i might not have been here then but i am here now)" i am still amazed by their professionalism. on ringing up the delhi office i insisted on talking to a higher authority and was promised i would be dispatched to the person in need. i was connected too saurabh jain the assistant manager who failed to answer or help me but kept beating about the bush. and then on my firm insistence i was connected to mr. navdeep yadav, jarnal singh and ashish. all three of them were unhelpful, ignorant, rude and extremely casual with the matter. they didnt even care to respond or help. instead they promised to call me back within 5 minutes but as i didnt recieve any calls i called again and wasnt even connected to them and i was told they were in a meeting. how convinient to have a meeting when you are actually supposed to be talking to a customer whom you promised to help and assured that your time was the customer's. i suffered a huge financial loss as i and my family missed our spicejet flight. and my entire schedule and program was disrupted. i want to know why the DGCA is not acting against them as they barely manage to meet the aviation standards set in this country. moreover they have had the same delay for the past 15- 20 days. and yet they have no answers. if they are so sure of being delayed every SINGLE DAY then they should just reschedule their time so that people like me who cant afford to waste time or money should not be fooled or troubled like this. i demand a compensation and some action should be taken against the individuals and the airlines mentioned.