[Resolved] Meru Cab — Public Harrashment/Failure to Provide Cab after Booking

atanu38

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

This is my horrifying experience with MERU CAB. I booked the cab 1 day prior to the journey from kundanahalli gate to Yeshwantpur station. Reference number 5389359. Booking is for 24th May 2011. My pickup time was at 8 AM in morning. Twice I called to the customer care to confirm my booking. But it was my hard luck/ poor service by Meru/ lack of professionalism of MERU cab some guy called me @ 7.50 AM and informed that they are not able to send the cab ( From Number: [protected]). Suddenly it was a shock for me. My train time was at 10.30 AM and I still don't know you will be able to make it or not. This is extreme label of nondisciplinary service by MERU. I am requesting you take necessary action. I booked it via internet and they promised a good service for number of times.Now I want to go for some kind of legal action against Meru cab for this inconvenience.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Atanuju, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru