[Resolved] Meru Cab — WORST SERVICE AND CHEATING

arnsadhu

Address:

Bangalore, Karnataka

The Service of meru Cab is pathetic, simply worst.within 7 months I booked Meru Cab for 4 times through phone and website and not for a single time i got the cab. All the times they took the booking and told it's confirmed and before 20 minutes they have cancel the cab. The reason I know, I booked the cab for shorter distance (7-8 km). by that time if they got booking for airport they will immediately provide the cab so that they can earn more. This is simply pathetic. Last Saturday I booked cab online and it got confirmed. before 20 minutes i got the confirmation message also with cab number and driver details. Then the driver called me and told he is around 1 hr far from my home, it will take 1 hr for him to reach my place where as i had my train exactly after 1 hr. So he asked to call meru cab and asked them to provide another cab. I called and the meru cab person simply refused that they don't have any cab. I had 2 Sr. Citizens with me. And there was very less time to catch the train. It was really a horrible moment for me. Simply I can say Meru cab is bad, worse and worst. Go for auto...even they charge illogically then also u will get anytime.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Arnsadhu, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru

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Comments

Rishiral

from Mumbai, Maharashtra

Meru Cab — Poor and worst service

Meru cab is loosing their image with poor service. They have started to book a cab prior to 24hrs i.e within 24 hrs. But whenever you are booking their cab always they have the same answer that we don't have slots at this time. If I am calling prior to 24hr i.e calling 7:30 am and asking to book for next dat 7:35 am they have the same answer. No one is interesd to loag a complaints, finally I got one number from chauffer and raised a complaint regarding this situations. While talking to their chauffer I felt they are not happy with their service they are not getting drops as they required. I think its a unity of all chauffers that they will do whatever they want. There might be some tie-up between drivers and other special passenger that why we are not getting the slots. They are replying with that we have Internet booking so that's why you are not getting slots but even on the site they are not getting any booking which is more than 24 hrs. Then where is the slots going ? They are making us full evry time. We should understand this thing even if we have emergency we are not getting any cab, so many Meru cabs are vacant at the morning time at Thane Ghodbunder and in Mulund area, and not taking the bookings, there are so many questions arise but executive are enough capable to handle this.

Rishiral

from Mumbai, Maharashtra

sorry executives are not capable to handle this.