[Resolved] Meru Cab — False Information

mmehta007

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

i have tried booking booking cabs from Ghatkopar to Domestic Airport Mumbai more then 7 times... they have always refused giving reasons like cabs are not available. even when i booked 2 days in advance they give the same reason. it has been marked that Meru cabs are not wanting to travel such short distances. Stringent action has to be taken against them. Since then i always prefer our local Mumbai Taxis... Shame on Meru Cab... I complained on phone, email as well as on their site... but it was of no use!

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru

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Comments

DEEPALI000

from Mumbai, Maharashtra

From my understanding, when we call up to book a cab, the request is sent out to all the cab drivers who are in that specific area, with the help of the GPS tracking system. If any of those cab drivers accept that particular journey, they bid for it, and we are then confirmed that cab. Their details are then shared with us.

However if none of the drivers accept that particular journey, we do not get a cab, which is unfortunate for us customers. The point to note is that these cab drivers are not employees, they have free will and can decide which journeys they would like to accept and which they are not interested in, just like the regular cabs and rickshaws.

From my experience once you get a Meru cab, the service is great and I have no issues. But the sad part is sometimes I just don't get the cab, and considering I like the Meru travel experience i wish I could always get a cab.

So what I usually do is keep Meru cabs as my first option, if I dont get it I settle for other travel options :-)