[Resolved] Meru Cab — Non Availability of cab

anshulchandak

from Delhi, Delhi

Address:

Maharashtra

I booked the cab with Meru at morning 7 AM for a cab in evning 6 for airport drop.I also got a confirmation no (booking no) immediately. At 5.45 PM when i didnt get cab details, i called up at there call centre where i get to know that no cabs are available. Meru guys dont even have a courtesy to call and tell this before hand. Only when i call did i get to know that no cabs are available. i almost missed my flight. It was really frustrating to get such services specially when you pay premium for that. It is the second time such incident is happening in happening last 2 months

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Anshul, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru