[Resolved]  Meru Cab — Missed Flight due to delay in Meru Cab

Address:East Delhi, Delhi

I have booked Meru Cab on 18-Nov-2012 to drop me at Airport at 5:00AM.I got SMS and email stating that i will get SMS with Cab details 15min before the scheduled time. I called at around 4:30AM because i didn't get the SMS and called up on helpline number and got the update that cab will reach in 2min. Cab didn't reach even after 15 min then i start calling them continuously on helpline number but no one picked up my call. Ultimately one cab came at 5:30AM and by the time i reached Airport - the boarding counter was closed and ultimately i missed the flight.

Meru Cab gives lots of committing through various medium about their quality but do not deliver it. I logged an online complaint on 19-Nov-2012 and got the call from them on 22-Nov-2012 and shamelessly offered me a voucher of Rs500/- whereas the cost of ticket was more then Rs25000/-.

With this incident we have decided not to trust Meru cab - they only fool people.
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Complaint marked as Resolved 
Verified Support
Mar 20, 2015
Meru Cabs Customer Care's response
Hi Tarun, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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