[Resolved] Meru Cab Service — Cabs Never Available | |||
Meru Taxi service has become a nuisance firstly the cabs are never available even if one calls a day in advance to reserve the booking. They shamelessly say at the time of booking that the cabs slots are booked. (This is the 7th-8th time this has happened). There empty cabs are always parked in areas like airport where the drivers are sitting idle and waiting for hours. They dont seem to be taking there service seriously. They should stop there service & let other preferred cabs take over. There drivers are often rude and ill mannered. Specially with female passengers. Im disgusted with Meru Cab and should ban them. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Ritz, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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 2 Comments | |||
Comments
Meru Cab Service — not dependable, horrible customer service
This is the second time I had very bad experience with Meru cab service.I booked the cab for international airport on 3rd Jan,10 - 1.30am pickup. I got booking confirmation but the cab did not turn up. upon calling they said it is not coming!
stupid people playing with customers.
never depend on it, rubbish service.
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Meru Cab Service — I booked a cab , a and the cab did not come till the scheduled time
I had booked a Meru cab on 19 Dec 2009 Ref No :ABA38636 from Charkop to Chembur , the pick up time was 6:30 p.m., I called up to inquire at 6:00 p.m. to confirm the cab details , they informed me that the cab details will be sent to me by sms 15 min prior to pick up time, then again i called up at pick up time to inform that I had not received any cab details as yet , then they inform me that there was no cab available near my vicinity, I would have to wait for another 40 min till the time they arrange for another cab, Is it very unprofessional behavior on part of meru , they should have informed be this at least half- hour prior to the pick up time so that i could make some alternate arrangement, I will never use there service again