[Resolved] Meru Cabs — Cancellation of confirmed booking in last minute

kanikasarawgi

from New Delhi, Delhi

Address:

Bangalore, Karnataka

Booking Reference Number[protected]
Booking status -- Confirmed
My booking was cancelled in the last minute when I was waiting for the cab to arrive. If I was confirmed for my booking, why was I denied the service ?
I expect this issue to be taken seriously and would like to know the action being taken by Meru cabs for this matter.

This resulted in a lot of delay in my travel. Cancellation of a booking after confirmation is breach of trust.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Kanika, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru