[Resolved] Meru Cabs — Did not provide cab for a confirmed booking

arjunpcom

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I have booked a meru cab on the net on 5th sep 2011 at 2 pm my journey was 2 hours later at 4pm from yesvantpur to banerghata( Booking Ref No[protected] . My cab request was accepted.
My mother was supposed to come from kolkata on Duranto & she had some problem in her knees so I could not take any chance so I called up the meru people & they confirmed that my cab is booked & I will get the details 20min before the journey time. Till 3:51pm I did not receive any messages. so I called the meru number again, they said your booking is confirmed will give the details just now. At 3:54pm a call came to me from some meru guy & he said that they cannot provide me with the cab. At that time when the train has almost reached the station & only 4 minutes before my journey I was totally lost & did not know what to do. The train arrived and the irresponsible act of the Meru Cab caused me so much harrassment that I cannot describe. I am new to this city(only 3 months old) & I was totally confused what to do with my ailing mother.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Arjun, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru