[Resolved]  Meru Cabs — Cheating and sorry customer service

I had booked Meru as I thought that a "professional" cab service would be safe and non-cheating when a woman is travelling alone. What I found was quite to the contrary.
The cab was booked in Bangalore from Majestic bus stand to Hoodi on Whitefield road. The driver, Manjunath instead of taking the straight route via Old Madras road took a circuitious route via Hebbal. This meant clocking atleast 11 kms extra the the final 27.7 kms. This is the equivalent of going via Delhi in a Bangalore Chennai trip.
This is obviously cheating so I dont know how safe it would be for a single woman.

I called up the customer service immediately but the response was "we are very sorry for what happened and it wont be repeated next time". Obviously a stock response for all complaints. When I specifically asked what about this trip I was told that they would get back is 78 hrs. This I guess I a delaying tactic as people would tend to forget a cab ride is this period of time.

Cab no. KA03 D4039
Driver Manjunath
Receipt no. 03N0902

I certainly am not going to use Meru cabs the next time