[Resolved] Meru Cabs — Good Bye MERU ..............You ditched me for the last time...!!!!!

vikas.moghe

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I am ditched today again by MERU.
This has happened with me for the second time...
I had booked a cab at around 1.15pm today from Koparkhairane to Mumbai Central Station to drop my parents,
The pickup time was 4.30pm from Koparkhairane, Booking was done through Internet and the confirmation number was also generated immediately.
I was rest assured and waited for the cab till 4.15, when i did not get any call from the CAB driver till 4.15, i called the customer care.
I was shocked to listen that there was no CAB available at that point of time and you were unable to serve me.
They did not bother to inform to the customer about the unavailability of the CABs well in time so that he can arrange for another CAB.
This is the second time i am ditched by you people and surely the last time.
I am going to warn every body known to me in the city about the incidence and the pathetic service of MERU so that they shall not suffer in future.
I shall put it on my Twiter, Facebook and all public messenger portals to beware of your lethargic & unprofessional services.
good bye Meru.

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Vikas, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru