[Resolved]  Meru Cabs — Cannot Rely on them

Address:

Hyderabad, Andhra Pradesh

This is the second time in a row that I have had a serious problem with the bookings made through MERU cabs.I had to board an imternational flight at 1pm for which the check in cut off was 930.Going by the me.history of Meru being late for most of the bookings I had made earlier I made a booking at 745 which was 15mins prior to the time i had to leave.in spite of several calls my cab did not arrive till 8:20, and finally I had to be dropped off 4kms from my house to be picked up by the cab.It has been 10days since i am yet to get a response to my complaint by their "Service Dept" .Now i should have been smarter and booked a cab from another service provider today!what I did was book a cab for 11 am , 30mins in advance to the time I wanted to leave.I didnt mind paying that extra from the waiting time beyond 15mins and definetely didnt want to go through the anxiety i went through last time.So all wentof well till about 1045 ,which was the time the cab reached my home.Thought my complaint didnt go waste.so i get down to board the cab at 1120 and to my horror the cab is missing.on calling the cab driver he coolly says he had left.I cant imagine how someone to call u for directions but not call you when they are leaving.

I am thoroughly disappointed and frustrated with the way MERU has been functioning.I would really like to take legal action against them to ensure that they understand that the standing that they have in the city for the car service is because of coprporate cuistomers like me who initially liked their service because of their professionalism.The call centre execs have some tat on their calls and dont have the patience or inclination to understand the customers requirements.they better change their punch line RELY ON US to CANNOT REKY ON US.