[Resolved]  Meru Cabs — Inefficient Customer Service

Address:

Maharashtra

Meru Cabs has a policy of not taking bookings more than 24 hours in advance, hence I made a booking 24 hours in advance the webpage accepted the booking displaying that the custome service person would contact me. As I did not get a call from their end I called up the center - the lady said she would check my booking online and transferred me to another customer service person, after speaking to 3 such custome service persons they finally said there was no such booking online. On trying to make a telephonic booking she said there was no cab available. On asking her what was the best time to book cabs as i had booked it 24 hours in advance which they said is not reflecting and on booking it telephonically they say none are available so when does one book a cab - how much in advance??

this has happened atleast twice in a row, what one of the drivers from the same Co had said recently is that they avoid taking short distance booking - the booking was from chembur to byculla which we do not think is a short distance the fare comes upto a good 200 bucks.

They should just stop advertising themseleves as being available anytime anywhere and clearly state that they take bookings only upto a certain distance.