[Resolved] Meru Cabs — Deficiency in Services

saiku39

from Mumbai, Maharashtra

Address:

Maharashtra

It is very disappointing that Meru cab driver tells me 30 minutes before the pick up and that too when I call him up that he will not be able to come. No further explanations are given by him. He asked me to speak to the call center. Then I receive a call from Meru Call center and I explain the entire situation post which I was transferred to the complaints department. I was told some action would be taken, but I am yet to hear about it. Attaching a copy of the email body.

Meru Cabs

Meru Cab Booking Status

Dear Saikumar,

Your Booking Status: ACCEPTED*

Your Booking Ref. No.: 7197886

*We have accepted your cab request. Cabs are assigned 20 minutes before travel time. We will send your cab details by email and SMS once your cab is assigned.

Your Booking Details:
Pickup Time 20 Aug '11 at 10:20 AM
From Mira Road

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Sai, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru