[Resolved] Meru Cabs — Ditching the customer | |||
Hello, I landed at Mumbai airport on 30th Nov 2010 at 4.30 pm. at Terminal 1B. I made a booking for a Meru cab from the phones available just before exiting the terminal. I got confirmation from Meru that the cab will be available in 5 minutes (the driver called me and said so). Here is the text of the SMS confirmation that I received from Meru: Thank you for choosing MERU. Cab: MH01JA9713, Chauffer: Pankaj Wadhwa, Cell: [protected] will reach at Terminal: 1B soon. When I told the driver (after he asked for it) that I had to go to Mahim, he told me he would be there in 5 minutes. I waited there for around 15 minutes. Since he did not turn up I started walking towards the prepaid auto rickshaw/ yellow taxi stand. On my way there I saw the above said cab: MH 01 JA 9713 ferrying another customer out of the airport (obviously he did not want to cater to a short distance that I had to go). This is worst kind of customer service that any service company can offer. I would urge Meru to take stern action against Mr. Pankaj Wadhwa, Cell: [protected], who had the guts to keep a customer waiting after confirming that he would be there as promised. I am going to make sure that this piece of information reaches all the people I know. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I am a permanent customer of merucab atleast I used to think so. But one driver of merucab proved that I am wrong as nothing is to be taken granted. I am narrating the incident below: -
I booked a meru cab on[protected] for the journey to be performed on[protected] at 06-45 am to domestic airport, santacruz from anushaktinagar, mumbai. Subsequently, cab no.MH02-WA-8717, (Driver's name: Abdul Salam, Mob. no. [protected]) was alloted. The driver reported at 6-30 am on[protected]well before my scheduled departure time) and gave me a call intimating his arrival. I asked him to wait. When I came down of my building at 6-55 am (within 15 min from my scheduled time as allowed by meru) I became surprised to find that the driver was quietly & slowly leaving the place without informing me. Then after running almost 15-20 mtr. I stopped him & boarded. When I asked him about his quiet exit without informing me, he replied that already 25 min has elapsed and he could not wait. I am very much surprised at this sort of attitude of the driver. Firstly, he had arrived 15 min earlier which he should not count as my timing was 6-45 am. Secondly, even if he wants to leave he should have informed me. Luckily I could see him in time otherwise I would have missed the flight because it was impossible for me to find any other cab at that time. I strongly feel that meru has earned bad reputation due to these types of crook drivers only. Otherwise their service is very good. Of course, I faced this problem for the first time in last 5 years.
Conclusion: Think twice before calling a meru.
S. K. Saha
I booked a meru cab on[protected] for the journey to be performed on[protected] at 06-45 am to domestic airport, santacruz from anushaktinagar, mumbai. Subsequently, cab no.MH02-WA-8717, (Driver's name: Abdul Salam, Mob. no. [protected]) was alloted. The driver reported at 6-30 am on[protected]well before my scheduled departure time) and gave me a call intimating his arrival. I asked him to wait. When I came down of my building at 6-55 am (within 15 min from my scheduled time as allowed by meru) I became surprised to find that the driver was quietly & slowly leaving the place without informing me. Then after running almost 15-20 mtr. I stopped him & boarded. When I asked him about his quiet exit without informing me, he replied that already 25 min has elapsed and he could not wait. I am very much surprised at this sort of attitude of the driver. Firstly, he had arrived 15 min earlier which he should not count as my timing was 6-45 am. Secondly, even if he wants to leave he should have informed me. Luckily I could see him in time otherwise I would have missed the flight because it was impossible for me to find any other cab at that time. I strongly feel that meru has earned bad reputation due to these types of crook drivers only. Otherwise their service is very good. Of course, I faced this problem for the first time in last 5 years.
Conclusion: Think twice before calling a meru.
S. K. Saha
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
312
Pending
0
Resolved
214
View all 312 Meru Cabs reviews & complaints
+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
View all Meru Cabs contact information
Then i tried through their website and my request was confirmed via email and sms at 10.52 a.m. on 06/03 (Ref No 3899436).
However, next morning, I did not receive any sms with the cab details even till 4.55 am. Then on only MY calling them I was told that no cab was available and they were trying to arrange a cab. Then they also confirmed that a cab had been arranged and it would reach in 10 min. This was at 5 a.m. when i had to catch a flight at 6.25 a.m.
Fortunately I didi not wait for Meru and could rush and get an auto & reach the airport in time. After I landed at my destination, I saw an sms recd at 6.42 am (!) with the cab details. Later i also saw a mail recd at 5.30 a.m. containing these same details.
So is Meru playing a joke on its customers while taking bookings? Do they understand that their serious time-dependent activities based on the customer's travel which can be jeopardised exposing the customer to financial and other losses?
I think its time we boycott Meru and look at other alternatives. and for some entrepreneurial spirit, this is a significant biz opportunity since there is a big demand for this service.