Meru Cabs — inefficiency of service

Address:

Mumbai Suburban, Maharashtra

We have been using MERU CABS for over 2 years now, and their systems are extremely lousy putting us into a lot of inconvenience . This is despite a physical SMS sent tous confirming the booking. But 95% of the time, the cab details do not arrive on time, and on calling their call centre, the response is either downright rude or non-existent, save a feeble sorry or "will get back to you" !
Perhaps , for lack of any competition in mumbai or lousy service or both, they are fleecing the customers ..
Wish to formally lodge a complaint to the MD Mr. Gupta hoping atleast he would respond !