[Resolved] Meru Cabs — Non Availability of Cab at any time of the day | |||
I had called Meru Cabs a no. of times since last three weeks.Last four times I called was to book a car from Hari Nagar to Pacific Mall, Subhash Nagar but all to no avail. I was asked all the details all four times & then was asked to hold. But after holding, the response was " Sorry Ma'am cabs are not available.You can check after 2 hours for the availability".And, after 2 hours the response was still the same. Today again I called three hours prior to book the cab for 10:30 am from Hari Nagar to Janak Puri & once again I got the same response. They simply refuse to go on a short distance. This is very inconvenient for me as the doctor has advised me to avoid bumpy rides in auto & I had to visit the doctor only. And, what if someone has an emergency?? Last year I also booked cabs lot of times but I never faced such problem. This clearly shows that one can't depend on such Cab services anymore.I have travelled to other cities as well but I never face such non availability issues except Delhi.Kindly look into the matter urgently & make travelling in taxis safer & less irritating for us. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Purnima, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Mer
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128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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Meru Cabs — Contradicting statements and refusal to travel short distances
Fool me once shame on you, fool me twice shame on me. This complaint goes against Mehru cab service all over India. Have tried on several occasions to book this cab service travelling a short distance. The operator though polite comes back to me in less than 5 secs, telling me sorry all mehru cabs in my city are booked for that time frame. This has happened not once, twice but many times with me. I although always seem to get them to deliver if i choose to travel long distance. This is a total scam and blatant lying on their part. I feel taxi services as the above should be fined for refusal to take customer where they want to go, and furthermore should be barred from operating in that city. Besides many of them try to add on misc charges such as convienience an a charge to turn on a/c. They can afford to do this cause they can get away with this. Please wake up and take action, to the officials reading this if any !!!!