[Resolved] Meru Cabs — Inconvenience Service provided my MERU Cabs
Thane, Maharashtra, India
ViVinay Mohanlal Shah
I had booked a Meru Cab on 10-June-2011 through your website and your reference Number was 5785466. Cab was booked for pick up from Bhiwandi to Thane at 9.30 PM. After booking it online and I had also called up your customer care number 44224422 and got a confirmation from one of your executive that my request is accepted and cab is available at 9.30 PM from Bhiwandi. But When I did not received any cab details 20 min prior to pickup time, I called your customer care number and ask for details at that I came to know that there are no cabs available for pick up. This is not the kind of service that is acceptable from Meru. If the car was not available MERU should have given called an inform us that there are no cab available. It was rainy day and my brother in law had to bring four childrens (twin girls three month old, One boy eight Month old and a girl six year old) , my wife and my sister in law. MERU had kept us in very difficult situation without providing any alternate solution. MERU will have to compensate for the problem that my family has faced due to the inconvenience service.
Complaint marked as Resolved
Verified SupportMeru Cabs Customer Care's response, Mar 20, 2015
Hi Vinay, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Mer
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